When traveling with LOT Polish Airlines, you can check-in for your flights using either of the below options:

Online/Web Check-In

For online check-In, you will need to click on the Check-in Online option. Fill in your reservation or ticket number and your surname and choose how you want to receive your boarding pass. You can either print it yourself or request to send it on your mobile. To know more about the web check-in process, please visit this link.

Note: Online check-in is not possible at some airports that include Palanga, Ljubljana, Split, Zadar, Kharkiv, Olsztyn-Szymany, Groningen, Pula, Podgorica, Zagreb, Oslo, Beirut, Corfu, Dubrovnik, and Chisinau.

Self-Check-In

Self-Check-In service is available only at Warsaw Chopin Airport. In this process, you need to visit a Self-Check-In booth, enter your full name and reservation code, and the machine will provide you with your boarding pass. To know more about this, please visit the link.

Check-In at the Airport

For LOT Polish Flights (Flight Numbers LO001-3999*)

If you prefer to use this option at the airport check-in desk, you will have to arrive one hour before the departure of your flight. Visit the ticket and check-in desk to receive your boarding pass. To get the detailed information regarding Airport Check-In, please visit this link.

LOT Automated Check-In

This is the simplest way of check-in for you, and to get your Mobile Boarding Pass/Web Boarding Pass. Automated Check-In lets you to check-in automatically 36 hours before the scheduled departure of your flight and sends your boarding pass either on your e-mail address or your phone.

When you reach the airport, show your boarding pass to the airport authorities to board the flight.

Note: LOT Automated Check-In Service is available only for travelers of LOT Polish Airlines. This service cannot be used when you are required to give passport information during Check-In.

Currently, this service is not available in these countries: Japan, Great Britain, Russia, Ukraine, the United States of America, Canada, China, and Romania.

If you want to get the detailed information regarding LOT Automated Check-In, please visit this link.

If you are carrying excess baggage while traveling with this airline, you need to pay for it, but at the same time, you can save 20% of your excess baggage charge when you pay for it online in advance. However, there are some specific time restrictions:  

• For domestic flights flying within Poland, you can book extra baggage services up to 12 hours before the departure of your flight.
• For international flights flying between Europe, North Africa, and the Middle East, you can book extra baggage services up to 24 hours before the departure of your flight.
• For intercontinental flights flying between USA, Canada, Japan, South Korea, Kazakhstan, Singapore, Beijing, Tokyo, Delhi, and Colombo, you can book extra baggage services up to 24 hours before the departure of your flight.

Note: The extra baggage booking can be made through the airline’s call center, travel agents, and ticketing offices.

Excess Baggage Charges

Excess baggage charges depend on your flight’s category (Domestic Flight, International Flight, Intercontinental flights (+ Nur-Sultan)) you have reserved for your travel, and as per your baggage weight and dimensions.

Following are the baggage limitations based on which, you will have to pay the charges:

• Additional Baggage Piece – Maximum 23 Kg and 158 cm.
• Additional Baggage Piece – Maximum 23 Kg or 32 Kg and 158 cm or Maximum 23 Kg and over 158 cm.
• Additional Baggage Piece – Over 23 Kg and Maximum 32 Kg and over 158 cm.

Note: If you are traveling on a domestic flight, you will have to pay an extra charge of 8% VAT for the excess baggage.

For more information about excess baggage charges, you can visit this link.

The baggage policy of LOT Polish Airlines includes:

Carry-On Baggage  

Weight Limitations

Your carry-on baggage depends on your class of travel. If you prefer to travel in:

• LOT Business Class – You are allowed to carry 2 pieces each weighing 9 Kg.
• LOT Premium Economy (intercontinental flights) – You can carry 2 pieces both 12 kg (each weighing 8 Kg).
• LOT Premium Economy (international flights) – You are allowed to carry 1 piece weighing 8 Kg.
• LOT Economy Class – You are allowed to carry 1 piece weighing 8 Kg.
• LOT Economy Saver – You are allowed to carry 1 piece weighing 8 Kg.

Dimension Limitations

The size of your carry-on baggage should be within these dimensions- Length: 55cm, Width: 40cm, Height: 23cm.

If your baggage exceeds the weight and dimension limits, you will have to pay extra charges depending on the category of your flight.  

Note: If you are a domestic passenger, you will have to pay an extra charge of 8% VAT on your excess baggage.

One Additional Bag

Besides your cabin baggage, you are allowed to carry one additional bag (a ladies handbag, or laptop) within the dimensions of 40 cm x 35 cm x 12 cm.

Baby strollers can be carried along with your cabin baggage.

For more information regarding the carry-on baggage policy, please visit this link.

Checked Baggage

The checked baggage allowance depends on your class of travel (LOT Business Class, LOT Premium Economy, LOT Economy Class (Standard, Flex), LOT Economy Saver). The number of baggage pieces and their weight also depends on your class of travel and destination.

Checked Baggage Dimensions

The size of each piece of your checked baggage must not exceed 158 cm, including all measurements (Width, Height, and Depth).

The airline allows you to carry sports equipment and weapons. However, when carrying weapons, you have to inform the airline authorities 48 hours before your scheduled flight departure. 

Restricted Items in the Checked Baggage

• Valuable items and cash.
• Precious metals and jewelry.
• Commercial documents, passports, and identification documents.
• Electronic devices and optical instruments.
• Dangerous and hazardous items.

Note: If you are purchasing LOT Economy class tickets either for an international for domestic flight flying from Poland, you can book for your first piece of checked baggage at a reduced price at any time before the departure.

For more information regarding the checked baggage policy, please visit this link.

You can cancel the reservation of your LOT Polish Airlines flight and get a refund. It can be done by filing the Manage My Booking form by going to the My Reservation section on the official website of the airline or directly contact the LOT Contact Center.

Note: Please keep in mind that LOT Contact center will look after the refunds only on those tickets that are issued through www.lot.com or the LOT Contact center. If you have booked tickets through any other source like a travel agency, please contact your issuer. For more information, please click here.

Passengers flying to and from the United States can cancel their tickets within 24 hours without penalty only when they have booked tickets 7 days before the departure of their flight. All those passengers who have reserved tickets online can cancel their reservations by calling the U.S. booking helpline – 212 789 0970 or LOT’s Call Center.

Refunds on Tickets for Passengers to and From the United States

• Refunds will be paid on canceled tickets by deducting some amount of the purchased price (applicable service fees).
• For tickets purchased on credit cards, the refund will be paid within seven business days.
• Refunds on tickets purchased through checks will be refunded within 20 business days.
• The amount of refund credited to the credit card holder may differ due to currency fluctuations.

For more information relating to cancelations and refunds, please click on this link.

If you like to cancel your tickets, you can do it in two ways.

LOT Polish Airlines Official Website

• Visit the airline’s official website.
• Click on Manage your booking and then go to My Reservation.
• Fill in the Manage My Booking form to cancel your tickets and get refunds.

LOT Contact Center

You can directly contact the LOT Contact Center to cancel your flights and get a refund.

Note: Please keep in mind that LOT Contact center will look after the refunds only for those tickets that are issued either through www.lot.com or the LOT Contact center. If you have booked tickets through any other source like a travel agency, please contact your issuer.

Passengers Traveling to and From the United States

Passengers flying to and from the United States can cancel their tickets within 24 hours without penalty only when they have booked tickets 7 days before the departure of their flight. Passengers who have reserved their tickets online can cancel their tickets by calling the US booking helpline – 212 789 0970 or the LOT’s Call Center.

Refunds on Tickets for Passengers to and From the United States

• Refunds will be paid for the canceled tickets by deducting some amount of the purchased price (applicable service fees).
• For tickets purchased on credit cards, the refund will be paid within seven business days.
• Refunds on tickets purchased through checks will be refunded within 20 business days.
• The amount of refund credited to the credit card holder may differ due to currency fluctuations.

For more information relating to cancelation and refund, please click on this link.

• With LOT Polish Airlines, you can book your flights directly by visiting the airline’s official website or through its Mobile App by downloading it on your phone.
• You can cancel your flight and get a refund either by visiting the official website of the airline or by directly contacting the LOT Contact Center.

Note: Please note that the LOT Contact center will look after the refunds only for those tickets that are either issued through www.lot.com or the LOT Contact center. If you have booked tickets through any other source like a travel agency, please contact your issuer. For more information, please click here.

• Passengers flying to and from the United States can cancel their tickets within 24 hours without penalty only when they have booked tickets 7 days before the departure of their flight. All those passengers who have reserved tickets online, can cancel their tickets by calling the US booking helpline – 212 789 0970 or the LOT’s Call Center.

Refunds on cancelation of tickets will be paid as per the following conditions: 

• For the tickets purchased on credit cards, refund money will be paid within seven business days.
• Refunds on tickets purchased through checks will be credited within 20 business days.

For more information relating to ticket cancelations and refunds, please click on this link.

Yes, tickets are refundable for your LOT Polish Airlines. However, certain conditions apply.

Passengers who want to cancel their tickets and get the refund, can either contact the LOT Contact Center or visit the airline’s official website. Below are the steps to initiate the refund:  

• Click on Manage your booking.
• Click on My Reservation.
• Fill in Manage My Booking form.

Note: Please note that the LOT Contact center will look after the refunds only for those tickets that are issued either through www.lot.com or the LOT Contact center. If you have booked tickets through any other source like a travel agency, please contact your issuer. For more information, please click here.

For passengers traveling to and from the United States, cancelation of their tickets can be done within 24 hours without penalty, only when they have booked tickets 7 days before the departure of their flight. Passengers who have reserved tickets online can cancel their tickets by calling the US booking helpline – 212 789 0970 or LOT’s Call Center.

Refund money will be paid as per the following conditions:

• Refunds will be paid on canceled tickets by deducting some amount of the purchased price (applicable service fees).
• For tickets purchased on credit cards, the refund will be paid within seven business days.
• Refunds on tickets purchased through checks will be refunded within 20 business days.
• The amount of refund credited to the credit card holder may differ due to currency fluctuations.

For more information relating to ticket cancelations and refunds, please click on this link.

When traveling with LOT Polish Airlines, you can check-in through four ways:

Online/Web Check-In

For online check-In, you will need to click on the Check-in Online option. Fill in your reservation or ticket number and your surname and choose how you want to receive your boarding pass. You can either print it yourself or request to send it on your mobile. To know more about the web check-in process, please visit this link.

Note: Online check-in is not possible at some airports that include Palanga, Ljubljana, Split, Zadar, Kharkiv, Olsztyn-Szymany, Groningen, Pula, Podgorica, Zagreb, Oslo, Beirut, Corfu, Dubrovnik, and Chisinau.

Self-Check-In

Self-Check-In service is available only at Warsaw Chopin Airport. In this process, you need to visit a Self-Check-In booth, enter your full name and reservation code, and the machine will provide you with your boarding pass. To know more about this, please visit the link.

Check-In at the Airport

For LOT Polish Flights (Flight Numbers LO001-3999*)

If you prefer to use this option at the airport check-in desk, you will have to arrive one hour before the departure of your flight. Visit the ticket and check-in desk to receive your boarding pass. To get the detailed information regarding Airport Check-In, please visit this link.

LOT Automated Check-In

This is the simplest way of check-in for you, and to get your Mobile Boarding Pass/Web Boarding Pass. Automated Check-In lets you to check-in automatically 36 hours before the scheduled departure of your flight and sends your boarding pass either on your e-mail address or your phone.

When you reach the airport, show your boarding pass to the airport authorities to board the flight.

Note: LOT Automated Check-In Service is available only for travelers of LOT Polish Airlines. This service cannot be used when you are required to give passport information during Check-In.

Currently, this service is not available in these countries: Japan, Great Britain, Russia, Ukraine, the United States of America, Canada, China, and Romania.

If you want to get the detailed information regarding LOT Automated Check-In, please visit this link.

Yes, web check-in of LOT Polish Airlines is a quick and simple process. However, you have to check-in 36 hours before your scheduled flight departure, and this process closes 120 minutes before the take-off of your flight.

For online check-in, you will need to:

• Click on the Check-in Online
• Fill in your reservation or ticket number and your surname.
• Choose how you want to receive your boarding pass. You can either print it yourself or request to send it on your mobile.

To know more about the web check-in process, please visit this link.

Note: Online check-in is not possible at some airports that include Palanga, Ljubljana, Split, Zadar, Kharkiv, Olsztyn-Szymany, Groningen, Pula, Podgorica, Zagreb, Oslo, Beirut, Corfu, Dubrovnik, and Chisinau.

Web Check-In: You can check-in 36 hours before your scheduled flight departure, and this process closes 120 minutes before the take-off of your flight.

LOT Automated Check-in: You can check-in 36 hours before the departure of your flight and receive your boarding pass (Mobile Boarding Pass/Web Boarding Pass).

Check-In at Airport: For any LOT Polish airports (excluding airports at Warsaw City) or any short haul airports in Europe, Middle East, and North Africa, you will have to check-in 2 hours before your scheduled flight departure.

If you are planning to catch your flight from the USA, Canada, China, and any other long-haul airports, you will have to check-in 3 hours before the scheduled departure.

You will have to check-in 23 hours before your flight departure if your flight is departing from Warsaw to any LOT Polish Airlines destination, or from any of the following airports:

Stockholm (ARN), Copenhagen (CPH), Dusseldorf (DUS), Munich (MUC), Frankfurt (FRA), Geneva (GVA).

For some airports, you are suggested to check-in 36 hours before the departure of your flight.

To know more about check-in with LOT Polish Airlines, please visit here.

LOT Polish Airlines has created an exclusive product called- LOT Travel for its customers. It is available for private as well as business travel and gives you access to several ready-made vacation packages with excellent offers, helping you save on your travel.

For more information regarding LOT Travel, please visit this link.

Yes, LOT Polish Airlines offers a mobile app for both Android and iOS devices. By downloading this app, you can make your air travel easier. It gives you instant access to important information regarding your flight and the airline’s contact number.

To manage your flight bookings, visit the airline’s official website, click on Manage your booking, fill in the necessary details (Last Name and Booking Reference) and proceed further. It will display your upcoming flight reservation details. You can view and make changes if required.

Please visit this link for details.

LOT Polish Airlines offers you three choices in travel classes-LOT Business Class, LOT Premium Economy Class, and LOT Economy Class. If you like to reserve your tickets for any of these traveling classes, you can visit the official website of the airline, click on the Book option, and then choose either Round-trip flight, One-way flight or Multi-city option. Finally, fill in the necessary details and click on the Search option to proceed further.

Upgrade to a Higher Class

If you like to upgrade to a higher travel, you can do it either by choosing the “LOT Upgrade” tab, on the airline’s website or by contacting the LOT Contact Center (+48 22 577 77 55) where a subject to seat availability and an upgrade to higher class is available at a special price within 24 hours before the departure of your flight.

Note: Your LOT Economy Class or LOT Premium Economy tickets qualify for an upgrade offer only when they are issued to you 72 hours before your trip starts. For more information regarding the upgrade policy, please visit this link.

LOT Polish Airlines allows you to travel with your pets that can include both cats and dogs. However, you are only allowed to travel with a limited number of pets, and there are some guidelines:

Pet Guidelines

The airline allows you to carry your pet either in the cabin, baggage hold, or in the cargo.

Note: If your number of pets reaches the limit, then the airline has the full authority to refuse the carriage of your pet. If you are planning to carry your pet in the cabin, you will have to make a reservation at least 24 hours before your departure.

Guidelines for Carrying your Pet in the Cabin

When carrying your pet in the cabin, it must have:

• Up-to-date vaccination records against rabies.

• Veterinary health certificates.

• Special passport issued by a veterinary surgeon.

• A suitable pet container.
• A microchip implant.

Note: If you are traveling with your pet to the United States of America, your pet will require a 30-day long quarantine since the last vaccination against rabies.

Weight and Dimensions

If you are planning to travel with your pet in the cabin, it must be carried in a special container, and both must not weigh more than 8 Kgs.

Dimensions of your Pet Carrier

• If traveling in B787 and B737 flights, it must be within these dimensions- Length: 55/Width: 40/Height: 20 cm.

• If traveling in DH4, E70, E75, and E95 flights, it must be within these dimensions- Length: 45/Width: 30/Height: 20 cm.

Guidelines for Carrying your pet in the Baggage Hold

If you are planning to transport your pet as checked baggage, your pet carrier must:

• Be within these dimensions- Length: 55/Width: 40/Height: 20 cm for B787 and B737 and Length: 45/Width: 30/Height: 20 cm for DH4, E70, E75, and E95.
• Comply with the requirements of the International Air Transport Association (IATA) Live Animals Regulations.

• Be large enough so that your pet feels comfortable and moves freely.

• Be equipped with water and feed container.

• Have proper ventilation, at least on three sides.

Note: if your pet container does not meet the IATA guidelines, the airline will refuse to transport your pet at the check-in.

Guidelines for Carrying your Pet in the Cargo as Baggage Hold

When carrying your pet in the cabin or baggage hold, it must have:

• Up-to-date vaccination records against rabies.

• Veterinary health certificates.

• Special passport issued by a veterinary surgeon.

• A suitable pet container.

• A microchip implant.

Note: You are only allowed to carry animals who are 3 months old and have passed 21 days since their last vaccination against rabies.

You will have to make a telephonic reservation for your pet at least 4 to 7 days before the departure.

Applicable Charges

The airline will only charge a fee for your pet if transported in the baggage hold. If you are carrying your pet in the cabin or as checked baggage, certain charges including the service tax will be applied as per the region of your travel.

Note: If traveling in domestic flights with your pets, an extra charge of 8% VAT will be applicable.

For information regarding the pet policy, please visit this link.

If you like to contact the LOT Polish Airlines for any query regarding your flight or reservation, you can contact on +48 22 577 77 55 which is open in working days in-between 9.00-17.00 hours. The airline provides customer service in 10 different languages. 

If you have complaints regarding any services offered by the airline, you can fill up the form regarding that particular service.

For more information about the contact services, please visit this link.

With LOT Polish Airlines, it’s possible to trace your missing baggage. When you arrive at the airport but unable to find your baggage, then please immediately notify the issue to the airline and complete a Property Irregularity Report (PIR). You will receive official confirmation of the receipt along with a reference number for your lost item. If you would like to the trace your lost baggage, you can also trace it by visiting here.

When your baggage is found, the airline will deliver it to your address mentioned in the PIR form. If your baggage is not found, even after 5 days of lodging the complaint, you can contact the airline at the following address:

LOT Polish Airlines S.A.

Central Baggage Tracing Office

Warsaw-Okecie International Airport

Ul. Zwirki I Wigury 1

00-906 Warszawa

fax: +48 22 650-25-54

You can also mail at baggage.search@lot.pl

For more information regarding lost baggage services, please visit this link.

You can visit the airline’s official website and click on Press Room option at the bottom of the homepage. Then click on Press releases to view the latest news of the airline. You can also click on the Multimedia Center option in the Press Room to view the latest news.

LOT Polish Airlines also has social media accounts that you can follow to stay updated.

Yes, it’s very easy to make changes to your LOT Polish Airlines flights.

• Visit the airline’s official website.
• Click on My Reservation
• Fill in the necessary details (Last Name and Booking Reference) and click Next.
• Choose the Change Flights option and mention your new travel parameters.

Alternatively, you can also contact LOT Contact Center to make changes in your flight.

If you would like to cancel your tickets, please click on the Manage Your Booking button, fill in the necessary details (Last Name and Booking Reference) and click on Next to proceed further.

To upgrade to a higher travel class, you can go to the “LOT Upgrade” tab on the website or contact the LOT Contact Center (+48 22 577 77 55) where a subject to seat availability and an upgrade to higher class is available at a special price within 24 hours of the scheduled departure of your flight.

Note: Your LOT Economy Class or LOT Premium Economy tickets qualify for an upgrade offer only when they are issued to you 72 hours before your trip starts. For more information regarding the upgrade policy, please visit this link.

If you are a customer traveling to and from the United States, you are allowed to cancel your booking within 24 hours without penalty, only when you have made your reservations seven days before the date of departure of your flight. Know more about cancelation here.

For more information regarding how to make changes in your flight, please visit this link.

With LOT Polish Airlines, you can select your seats by choosing the My Favorite Seat option on the airline’s official website. This service is provided to you while making your reservations. However, if you would like to select seats after making a reservation, you will have to pay a fee and purchase this service using the Manage My Booking option.

You can also contact the LOT Contact Center to choose your seats for your scheduled flight.

Note: Seat selection service is available 36 hours before the departure of your flight in the online check-in option available on the airline’s official website.

As per the LOT Polish Airlines unaccompanied minor policy:

• Children within the age of 12 can travel only when they are assisted by the airline’s ground staff and cabin crew.

• Children who have crossed the age of 12 don’t need to be assisted by the airline’s staff or can be assisted if parents make the request.

• Children don’t need to be assisted when traveling with a person whose age is 16 or above.

• The assistance provided by the airline should be booked by the guardians of the children. This can be booked at LOT Sales Offices or through the airline’s LOT Contact Center (+48 22 577 77 55). If you would like to book escort and assistance services, you will have to pay an additional fee. (The airlines Escort service involves a staff member who will take care of your child at each stage of their journey.)

Required Details

Parents of the children traveling alone will be required to fill up the Request For Carriage form, which is available at the check-in counter at the airport.

Services for Children

• If your child is 8 weeks and 5 years old and is traveling alone, a dedicated cabin crew will assist your child starting from the check-in to their destination airport.

• Children in-between the age of 5 to 12 traveling alone are provided by special assistance service.

• Young children between the age of 12 to 17 may travel alone without any assistance. However, if requested by parents, the airline will provide staff for their supervision.

For detailed information regarding the unaccompanied minor policy, please visit this link.