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About Air Canada

Founded in 1937, Air Canada is the flag carrier and the biggest airline of Canada which is headquartered in Montreal, Quebec. It operates in over 200 destinations spread across 6 continents. Also, it offers scheduled passenger service directly to 57 destinations within the U.S., 64 Canadian cities, and 91 cities in Africa, Asia, Middle East, Europe, Australia, South America, Mexico, and the Caribbean. To provide convenient gateways and seamless connections for passengers to and from the U.S., the carrier has its hubs in Toronto, Montreal, Vancouver, and Calgary.

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Air Canada Frequently Asked Questions icon-areo

There are various ways to stay updated on Air Canada flights information such as:

  1. Through the Airline’s Website: To know about your flight’s status, go to the Air Canada’s website, choose the option ‘Flight Status’. Fill in the required details and it will show the current status of your flight.
  2. Flight Notification Service: You can sign up for this service to receive notifications about flight delays, cancelations, and gate changes via email or SMS.
  3. Daily Travel Outlook: For the latest flight updates, check out this Daily Travel Outlook page on the airline’s website.

To learn about the status information of Air Canada flights in detail, click here.

To print the boarding pass for your Air Canada flight, you don’t need to queue up at the airport. Because you can print them at the comfort of your home by availing the online check-in facility. All you need is a computer and a printer or even if you are at the hotel, you can easily print your boarding pass.

Air Canada’s web check-in is open up to 24 hours before the scheduled departure. To do so, you need to visit the airline's website, select the option- "check-in" available on the Home Page, and fill in the details to proceed further. Then select the suitable boarding option and get the pass printed at home, at the airport kiosk, or send it on your smartphone. To receive a digital boarding pass, you need to install Air Canada's mobile app.


In some cases, you won’t be able to print Air Canada boarding pass at home because in-person check-in is required. Besides this, if anyone needs medical assistance, traveling with a pet or children availing Air Canada's Unaccompanied Minor service, must contact the airline agent at the airport to collect the boarding pass. In such a scenario, you should reach the airport at least two hours before the domestic flight departure and three hours before the international flight departure.

For more information on electronic boarding passes, please click here.

To know your free checked baggage allowance, and any additional fees on exceeding the limit, you can use Air Canada’s checked baggage calculator. Fill in the details of your itinerary and the tool will display the amount you are supposed to pay for your baggage. If your bags exceed any of these limits- number, size and/or weight, additional charges will be applicable.

You can pay the required baggage fee at the time of doing the check-in for your flight in the following ways:

  • Online
  • On your mobile device
  • At the Air Canada’s check-in counter, or
  • At the airport on any of the airline’s self-service check-in kiosks

To know detailed information on checked baggage and restrictions, please click here.

Air Canada has certain rules and guidelines related to Baggage Policy. Normally, you are allowed to bring one standard item and one personal item with you regardless of the destination. The carry-on bag should be light enough to fit inside the overhead bin without any assistance.

If traveling with a baby on your lap, you are allowed to bring one additional standard article for carrying your child’s belongings.

List of standard/personal articles:

  • Carry-on bag, roller bag, backpack, briefcase, laptop
  • Cat or small dog in its carrier
  • Airport shopping and duty-free purchases
  • Sport racquet (e.g., tennis, squash, badminton), musical instrument
  • Camera bag, diplomatic or consular bag
  • Garment bag (size and weight restrictions apply)

To know more about the restrictions on carry-on baggage, please click here.

Checked Baggage Policy:

If your bags exceed any of these limits- number, size and/or weight, additional charges for your checked baggage will be applicable.

For checking your additional, overweight or oversized bags, it is advised to reach the airport at least 120 minutes before the scheduled departure.

If your bags exceed the below-mentioned weight/size limit, you will need to contact Air Canada Cargo:

  • 32 kg (70 lb) in weight
  • 292 cm (115 inches) in linear dimensions, and/or
  • 203 cm (80 inches) in length

Checked Baggage Policy for Military Personnel:

The retired and eligible active members of the U.S. and Canadian military are allowed up to three pieces of checked baggage, each weighing up to 32 kg (70 lb) when traveling on Air Canada, Air Canada rouge or Air Canada Express flights.

Checked Baggage Policy for Codeshare Flights:

If your itinerary includes codeshare flights (another airline), it’s important to know the baggage policies of the other carrier that may apply.

Baggage Screening and Locked Bags:

To ensure your security, all checked bags must go through the screening process. In some cases, you may be required to open your bags for search purpose. If you prefer to lock your bag, it is recommended that you use a lock which can easily be opened by airport security agencies during the screening process.

The Canadian Air Transport Security Authority (CATSA) also provides essential information on the many aspects of the pre-board screening process.

Any delays or cancelations in flights may occur due to various reasons such as weather conditions or technical faults. As per the Air Canada’s cancelation policy if your Air Canada, Air Canada Rouge or Air Canada Express flight gets canceled or delayed, there is an option to use their ‘Delayed and Cancelled Flight Service’. Through this, you can look for another flight online or cancel the remaining flight(s).

Alternatively, Air Canada also gives you the option of raising a refund request for the unused part of your ticket.

How to Request for a Refund

In the event of flight cancelation or delay by more than 2 hours, you can reach out to the Air Canada agents at the airport or call Air Canada Reservations. The refund amount will be inclusive of the fare, all taxes, and other charges paid for added travel options.

For more information on the refund options, please click here.

As per the Air Canada cancelation policy, you can cancel your flights at least two hours before the departure and only in two cases- if you initially booked it on the airline’s website and are canceling your entire booking.

Canceling Flight Booking Online

To cancel your booking online, please follow the below steps:

  • Go to Manage My Bookings section on Air Canada’s website.
  • Access your bookings by either choosing- ‘Access a flight booking’ or by signing in to fetch all your bookings.
  • Select the booking you want to cancel, click on the ‘Cancel Booking’ link and follow the instructions to proceed further.
  • Once the cancelation is done, you will receive a confirmation email on the address you provided at the time of booking.

Please note if you cancel your booking within 24 hours of purchase:

  • Air Canada will refund you the price of your ticket, notifying you via an email, or
  • Cancel the payment transaction for which no confirmation mail is sent

To learn more about the exceptions related to the cancelation of an online booking, click here.

Once you have purchased a ticket from the Air Canada website, you can easily modify or cancel your booking and request for an upgrade in a hassle-free manner.

If you wish to make a booking through an Air Canada agent, please contact the customer care.

You can request a refund from Air Canada if:

You have already traveled- You need to fill up the ‘Ticket Refund Application Form’ to request for the refund and use it later to get any updates regarding the same.

You haven’t traveled yet: For the ticket, you haven’t used yet, the process of initiating for a refund is via the original point of purchase.

  • On canceling a fully refundable ticket booked at Air Canada website, the refund process will be automatically initiated.
  • For the tickets booked through another website or travel agency, you will have to get back to them to request the refund.

Upon the cancelation of your booking online within 24 hours of purchase, you will be entitled to a full refund for which you will receive an email confirmation.

In some cases, some taxes and fees are also refundable based on the following parameters:

  1. Whether the ticket is refundable or not
  2. Whether the ticket was wholly or partly used
  3. Rules of the departure country and/or the country where the ticket was purchased

Get detailed information on the refund services here.

With Air Canada, you can do check-in through:

Web Check-in: It is the easiest, fastest, and convenient way to check-in. The service starts 24 hours before the scheduled flight departure. Get your boarding pass printed at home or at the airport kiosk or on your mobile. Tag your checked bags at the kiosk and head to Baggage Drop-off area.

Mobile Check-in: When doing online check-in on your mobile, you can receive your boarding pass on your device via email or SMS. You can also print it at the airport kiosk. Tag your checked bags at the kiosk and head to Baggage Drop-off area.

Airport Self-Service Kiosk: The kiosk check-in starts 12 hours before the scheduled flight departure until the check-in deadline. You can print your boarding pass or opt to receive it on your mobile phone. Tag your checked bags at the kiosk and head to Baggage Drop-off area.

As an exception, you need to check-in with the airport agent if:

  • Children traveling with unaccompanied minor policy
  • You need any medical assistance, wheelchair or have any special request
  • You are traveling with a pet

Air Canada flight web check-in service is easy and can be done from anywhere in Canada, from the U.S. airports, and certain international airports. It is available:

  • Only for passengers flying with any of the Air Canada flights- Air Canada, Air Canada Rouge and Air Canada Express.
  • For connecting flights having the first flight operated by Air Canada, Air Canada Rouge or Air Canada Express.
  • Travelers with or without baggage.

The web check-in service opens 24 hours before the scheduled departure and 12 hours before the departure in case you wish to do self-service check-in at the kiosk. To proceed with the process of web check-in, you must have your booking reference number, Aeroplan number mentioned in the booking, and passport along with other travel documents.

It’s always suggested to arrive at the airport well in advance as you will need to go through check-in, baggage drop-off, and security screening process

When to check-in?

  • For flights within Canada, you should check-in at least 90 minutes before the flight departure,
  • For flights to and from the United States and international flights (including Mexico and the Caribbean), check-in 120 minutes before the flight,
  • From Algiers (Algeria), Casablanca (Morocco) and Tel Aviv (Israel), 180 minutes before the flight, and

The web check-in service opens 24 hours before the scheduled departure and 12 hours before the departure in case you wish to do self-service check-in at the kiosks.

Air Canada believes in making your holiday, an experience of a lifetime. And to make your dream holiday possible, the airline brings to you exciting packages in the form of Air Canada Vacations.

You can choose from a wide assortment of leisure travel packages, hotels, and cruise lines to make your holiday memorable.

With Air Canada Vacations, you can choose from a range of destinations that include Central and South America, the U.S.A., Canada, the Caribbean, Mexico, Europe, Asia, and the South Pacific.

For more information on Air Canada Vacations, read here.

Yes, Air Canada offers an App for Apple and Android devices. It has all the mobile tools and services you need to make your travel better and convenient. By installing this app on your smartphone, you can get access to its various features:

  • Book, change or cancel your flight from a single location
  • Find any Air Canada flight
  • Use your booking reference to search your Air Canada booking and track it
  • Receive all the updates and information about the flight status, boarding time, etc. via push notifications
  • Avail the facility of mobile check-in and receive the boarding pass on your phone
  • Select your preferred seat
  • Choose travel options like Maple Leaf Lounge, meals, etc.
  • Sync your bookings with the Aeroplan Number in your Air Canada mobile+ profile

Managing bookings with Air Canada is very simple. Just visit the ‘Manage My Bookings’ section on the airline’s website, sign-in to My Bookings Account to access, view, change, modify, and cancel your flight bookings.

Follow these steps to manage your bookings online:

  • Log in to your account by visiting the Air Canada site.
  • Choose ‘Air Canada Manage My Booking’ option to retrieve your booking.
  • For changing or canceling a flight, select the particular flight and proceed by entering the required details.
  • For making any modifications to your booked flight details, select the flight and choose ‘Modify’ option.

To learn more about Manage My Bookings, click here.

To make your air journey smoother and better, Air Canada offers multiple choices in cabins including the Signature Class, formerly known as Business Class. If you want to experience the luxury while traveling, you can opt for the premium seating of Signature Class.

This service is available to passengers who are flying to and from Asia, Africa, Australia, Europe and South America on board our mainline Boeing 767, 777, and 787 aircraft and our Airbus A330 aircraft.

One of the easiest ways to book Signature Class flights is via Aeroplan program.

Visit the website and sign in to your Aeroplan account.

Or you can directly book your Signature Class ticket here.

Air Canada welcomes you to bring your pets (small dog or cat) in the cabin provided the size is small enough to accommodate them. You can carry your pet along with you in the cabin only if:

  • Your flight is operated by Air Canada or Air Canada Rouge, or
  • You are traveling on Air Canada Express flights operated by Jazz, Sky Regional, Air Georgian or Exploits Valley Air

Air Canada also gives you two more options if you are traveling with a pet.

  • In the baggage compartment: Even if your pet can’t fly in the cabin with you, it can be accommodated in the pressurized cargo compartment of the same flight as yours.
  • Air Canada Cargo: The airlines offer cargo services for carrying a variety of animals, ensuring their complete safety and comfortability.

For detailed information on this, please click here.

If you have any queries related to flight information and reservations, you can contact on 1-888-247-2262. It is a toll-free number available 24hrs/7days within Canada and the U.S.

For any queries regarding missing or damaged baggage, contact on 1-888-689-2247, Toll-free number available 24hrs/7days within Canada and the U.S.

For other numbers, click here.

Yes, Air Canada does offer Lost and Found Service and makes every effort to return the items left on the aircraft or airport.

If you left something at the airport’s public area, you can contact the Lost and Found Department at the airport. If you left any of your items in a dedicated area of Air Canada at the airport, say Maple Leaf Lounge, please fill up the Lost Item Form.

To report a lost item on the flight, you need to fill up the Lost Item Form

Lost your passport? - For your lost passport, you must immediately contact your passport office or consulate.

Lost your ticket? - Tickets issued by Air Canada, if lost, you need to contact Air Canada Reservations. And if Air Canada did not issue your ticket, then you have to contact the concerned travel agent or the airline.

Lost your currency? - All the currency found by an Air Canada or Jazz employee in a bag, lost wallet, or piece of clothing is put in safekeeping at the Air Canada ticketing office at the airport where it was found. A receipt is placed inside the item in which the currency was found. And when this lost bag, wallet, or piece of clothing is handed over to you, it will have the receipt and a letter explaining the procedure of claim your money.

For more information on Lost and Found service, please click here.

Air Canada Airlines news can be found on its website.

Visit the Media Centre page to get the latest information and news on Air Canada or visit the Media Room for news releases.

To stay updated with the latest news of Air Canada, you can subscribe to their newsletter.

You can change/cancel or add your frequent flyer number to your booking online up to 2 hours before the scheduled departure if:

  • The flight booking is made at
  • You have a Flight Pass booking. For this, you’ll need to visit the homepage, select the Flight Pass tab and sign in to your account.

For Air Canada Reservations or mobile bookings, contact Air Canada Reservations.

For all other types of bookings (e.g., bookings made via a travel agent, Aeroplan, Air Canada Vacations, or another website), contact:

  • Aeroplan
  • Air Canada Vacations
  • your original booking sources

Please note- A fee may be applicable, based on your fare type.

You can select or change your seat as per your preference for any flight operated by Air Canada, Air Canada Rouge, or an Air Canada Express carrier.

  • When you book your flight- Choose your seat as you complete your booking.
  • After booking, go to the My Bookings tab to select your seat up to 2 hours before the scheduled departure. Retrieve your booking online and choose your seat. To change your seat, look for the Change Seats link.
  • When you check in online or on a mobile device within 24 hours of your flight departure, you can choose standard seats at no cost. However, Preferred seats can be purchased for a small fee.

Please note-

  1. Seat selection is not available on codeshare flights.
  2. Jazz, Sky Regional, Air Georgian Ltd., and Exploits Valley Air Services Ltd. Are Air Canada Express carriers.

Air Canada’s Unaccompanied Minor Service ensures your child is given the best care by its trained staff right from the time of their arrival at the airport until they reach their final destination. The service is mandatory for children between the age group of 8-11 years and are traveling alone.

There are a few more exceptions to Air Canada’s Unaccompanied Minor Policy that are listed here.