There are four ways to get the boarding pass for Etihad Airways flights:

Online Check-In

Online check-in is a simplified way to check-in for flights which eliminates the hassles of standing in long queues at the airport. All you need to do is visit the airline’s website and click on the Web check-in option. Fill in your last name and booking reference number/Ticket number/Etihad Guest Number, and submit. Finally, print your boarding pass. Please note that online check-in opens 30 hours and closes 1 hour before the flight’s scheduled departure.

Mobile Check-In

Download the mobile app of the airline from the App Store or Google Play Store. Go to the check-in option and follow the steps to get your e-boarding pass on your device.

At the Airport

In case you were not able to process online check-in, visit the counters at the airport and print your boarding pass.

City Check-In

Passengers traveling from Abu Dhabi can check-in from any of the two locations in the city- City terminal and Abu Dhabi National Exhibition Centre. You can avail this facility to get your boarding pass within 24 hours of your flight departure. You can also drop your bags for check-in at these locations. It will save you a lot of time at the airport. Remember that city check-in is not available for a direct flight from Abu Dhabi to the U.S.

The airline allows you to carry with you a certain baggage limit. However, if you are carrying baggage more than the standard limit, you will have to pay oversized and overweight baggage fees.

The baggage allowance of the airline depends on the departure destination, arrival destination, class of service, and Etihad Guest membership. You can use the airline’s baggage calculator available on the official website to know the baggage allowance for a particular trip.

If you arrive at the airport will excess baggage, you will need to pay $60 each way for all flights including Canada and the U.S. Passengers flying between the Middle East and the Indian Subcontinent, within the Middle East and between Beijing and Nagoya need to pay $40 each way as excess baggage fees.

Here is the general baggage allowance of Etihad Airways:

Carry-On Baggage

The maximum weight and dimensions of carry-on baggage depend on the class of travel a passenger has chosen.

• For Economy Class (Deal, Saver, Classic, and Flex), you can carry baggage up to 7 Kg with a height of 50 cm, width 40 cm, and length 25 cm.
• In First Class and Business Class, passengers are allowed to carry 2 bags which can weigh maximum12 Kg with height 50 cm, width 40 cm, and length 25 cm.

They can also bring along a personal item like a handbag with a maximum weight 5 kg and dimensions of 30 cm (width) X 40 cm (Height) X 15 cm (length) in all service class with no extra charges.

Checked Baggage

The maximum dimension limit of the checked baggage, in any case, should be within this size- height 90cm X width 72cm X length 45 cm.

• In Economy (Deal, Saver, and Classic) Class, the maximum weight allowance is 30 kg.
• In Economy Flex, the maximum weight allowance is 35 kg.
• For Business Class, the maximum weight allowance is 40 kg.
• For First class, the maximum baggage allowance is 50 kg.

(Note: Individual baggage shouldn’t weigh more than 32 kg.)

As per the baggage policy of Etihad Airways, you can carry baggage within a certain limit.

Carry-On Baggage

The maximum weight and dimensions of carry-on baggage depend on the class of travel a passenger has chosen.

• For Economy Class (Deal, Saver, Classic, Flex), you can carry up to 7 kg with a height of 50 cm, width 40 cm, and length 25 cm.
• In First Class and Business Class, passengers are allowed to carry 2 bags which can weigh a maximum 12 kg with height 50 cm, width 40 cm, and length 25 cm.

They can also bring along a personal item like a handbag with maximum weight 5 kg and dimensions of 30 cm (width) X 40 cm (Height) X 15 cm (length) in all service class with no extra charges.

Checked Baggage

Go through the checked baggage allowance for Etihad Airways for the different service class. The maximum size, in any case, should be within the dimensions- height 90 cm X width 72cm X length 45 cm.

• In Economy (Deal, Saver, and Classic) class, the maximum weight allowance is 30 Kg
• In Economy Flex, the maximum weight allowance is 35 kg.
• For Business Class, the maximum weight allowance is 40 kg.
• For First class, the maximum weight allowance is 50 kg.

(Note: Individual baggage shouldn’t weigh more than 32 kg.)

You can include miscellaneous items like skis, bikes, scuba diving equipment, poles, surfboards, ski boots, and golf bags in baggage allowance. Make sure the maximum dimensions remain within 300 cm and weight should be less than 32 kg. Use the baggage calculator to know about the baggage allowance for various flights.

Buy Excess Baggage

If required, you can add extra kilos besides the allowed weight limit and dimensions, but up to 30 hours before the flight departure, during the booking and after booking. Etihad Airways offers up to 20% off on their standard rates so that you pack as much as you want. For an extra 5 Kilos, passengers need to pay $82, for excess 10 kg the cost is $166, for 15 Kg it is $212, and so on.  Use this excess baggage calculator to proceed. The discount is valid for a specific time before the flight’s scheduled departure.

Etihad Guest Tier members can carry up to 20 kg of extra baggage without paying anything extra.

The airline offers easy cancelation policy to its passengers. You can cancel the ticket by visiting the official website of the airline, contacting its Global Contact Centre, or the travel agent from whom you have purchased your ticket.

When you cancel your reservation, you are eligible for a refund, provided you fulfill the criteria.  

The refunds by the airline depend on the fare type initially chosen at the time of flight booking. Before you book a ticket, it is advisable to go through the refund policy of various fare types.

Refundable Tickets

Refund applies to tickets booked in the Economy Classic, Economy Flex, Business Classic, and Business Flex. Economy Classic and Business Classic are eligible for a refund, but with a certain fee.

Non-Refundable Tickets

You will not be entitled to a refund if you have booked a seat in the Economy Deal, Economy Saver, Business Saver, or First Class.

For more information, go through the fare choices.

Passengers who have booked their tickets in the U.S. must cancel their ticket within 24 hours, to receive the complete refund. Moreover, the ticket should have been purchased 7 days in advance of the flight departure.

Please note it may take 2 weeks to a month to get the fund credited to your card or bank account.

In case you have a change in travel plan and wish to cancel your flight, visit the Manage my Booking section on the airline’s official website.

You can also contact the Etihad Contact Centre or a nearby agent (if this is the point of purchase) to cancel the booking. You will be charged a Guest Service Fee for the cancelation.

There are some policies associated with the reservation of Etihad Airways flights.

• In case you have a sudden change in your travel plan, you are free to cancel or change the flight. However, cancelations must be done within 24 hours of the booking. Moreover, the ticket should have been booked at least 5 days before the scheduled departure of the flight, else an additional 10% fees will be charged. The ticket should have been bought on a single credit card.
• On ticket cancelation, you can get the complete refund. But, please note, it depends on the fare rules of the original ticket and route of the flight. It is recommended to look at the fare type you have chosen for the booking before you cancel the ticket. Follow the link to know all about the fare choices.  
• You can make group bookings through the airline for 10 or more people who are traveling on the same date, and the same flight. You can buy tickets online, do group check-in, enjoy special meals, and sit on nearby seats on the plane. Refer to this link to know more about Group Bookings.

Etihad Airways accepts payments through Mastercard, Visa, Diners Club, American Express Credit Card, and UATP for flights departing from all destinations.

Yes, tickets are refundable. The airline offers hassle-free cancelation policy to its passengers. If you wish you cancel your ticket and request a refund, visit the Manage my Booking section on the airline’s website, up to 2 hours before the flight.

In some conditions, canceling or changing may incur you a fee, depending on the fare that you have booked. The various fare types offered by Etihad Airways is Saver, Deal, Flex, and Classic fare. Before you cancel your flight or make any changes to it, please review the fare and go through the terms and conditions once.

Refundable Tickets

Refund applies to tickets booked in the Economy Classic, Economy Flex, Business Classic, and Business Flex. Economy Classic and Business Classic are eligible for a refund, but with a certain fee.

Non-Refundable Tickets

You will not be entitled to a refund if you have booked a seat in the Economy Deal, Economy Saver, Business Saver, or First Class.

For more information, go through the fare choices.

Passengers who have booked their tickets in the U.S. must cancel their ticket within 24 hours, to receive the complete refund. Moreover, the ticket should have been purchased 7 days in advance of the flight departure.  

For more information about the cancelation policy of the airline, click here.

You have four choices in the check-in options:

Online Check-In

Online check-in is a simplified way to check-in for flights which eliminates the hassles of standing in long queues at the airport. All you need to do is visit the airline’s website and click on the Web check-in option. Fill in your last name and booking reference number/Ticket number/Etihad Guest Number, and submit and finally print the boarding pass. Please note that the online check-in starts 30 hours before the flight’s scheduled departure and is available up to 1 hour before the flight’s take-off time.

Mobile Check-In  

Download the mobile app of the airline from the App Store or Google Play Store. Go to the check-in option and follow the steps to get your e-boarding pass on your device.

At the Airport

In case you were not able to process online check-in, visit the counters at the airport and print your boarding pass.

City Check-In

Passengers traveling from Abu Dhabi can check-in from any of the two locations in the city- City terminal and Abu Dhabi National Exhibition Centre. You can avail this facility to get your boarding pass within 24 hours of your flight departure. You can also drop your bags for check-in at these locations. It will save you a lot of time at the airport. Remember that city check-in is not available for a direct flight from Abu Dhabi to the U.S.

Yes, you can check-in for your Etihad flight using the airline’s web check-in service in the quickest and easiest way. You can opt for any of the following methods to do web check-in:

Online Check-In

Online check-in is a simplified way to check-in for flights which eliminates the hassles of standing in long queues at the airport. All you need to do is visit the airline’s website, click on the Web check-in option, and follow the instructions to print your boarding pass. Please note the online check-in starts 30 hours before the flight’s scheduled departure and is available up to 1 hour before the flight’s take-off time.

To check-in for your next flight from the comfort of your home or office:

• Visit the official website of the airline.
• Visit the Manage tab on top of the homepage.
• Click on check-in online.
• Enter your booking reference number, ticket number or Etihad Guest Number, and last name.
• And finally, print the boarding pass even before reaching the airport.

Mobile Check-In

You can check-in using your smartphone or tablet on the go. Download the airline’s app from the Google Play Store or App Store. Avail the option of check-in and receive your e-boarding pass on your device which you can show at the boarding gate.

Below are the time limits you should keep in mind while traveling with Etihad Airways to avoid last-minute rush:

• Online check-in can be done from 30 hours up to 1 hour before the scheduled flight departure time.
• Mobile check-in can be done starting from 30 hours until 1 hour before the scheduled flight departure time.
• City check-in can be done within 24 hours of the flight’s scheduled departure from one of the two locations in Abu Dhabi.
• Airport check-in can be done up to 4 hours before the flight’s scheduled departure. The check-in at the airport will close 1 hour before the flight departure for Economy Class and 45 minutes before the flight for Business Class passengers.

Visit the link to know more about check-in at Abu Dhabi International Airport.

Yes, they provide holiday offers to cater to the travel needs of different customers. Under these offers, you can choose from an extensive selection of travel packages, covering more than 150 destinations across 45 countries. These packages include flight bookings, car rental, hotels, cruises, and specialized tours. To make a booking in advance, you are required to pay only 10% deposit. For more information about their vacation packages, visit this link.

Also, you can redeem your earned miles against your favorite package. Contact the airline’s travel team at +97125990700.

Check out their special offers to find the most pocket-friendly deals on your favorite destinations in the world.

Yes, Etihad Airways offer an app. The app is supported both by Android and iOS devices. Using this travel app, you can:

• Book flights
• Select your favorite seats
• Buy extra baggage
• Do online check-in for your flights
• Get a boarding pass
• Check balance miles

Visit this link to download the airline’s mobile app.

To manage your booking, visit the airline’s official website and follow the below-mentioned steps:

• Click on the “Before you Fly” button available on the homepage.
• Then select “Manage my Booking” from the dropdown.
• Enter your booking reference or ticket number, and your last name.
• Click on “Find my Bookings” to access your booking details.

You can reserve or change your seat, book excess baggage, bid for an upgrade, and request special assistance using this option. These changes can be made up to 2 hours before the flight’s scheduled departure.

Traveling First Class with Etihad Airways allows you to travel with great comfort and experience impeccable customer service.

If you wish to book a seat in the First Class cabin of the aircraft, visit the Book section on top of the official website of Etihad Airways. Select Book Flights from the dropdown. Enter your travel details and select First Class cabin.

Alternatively, you can use book First Class or any other service class using miles. Visit this link. You can use airline’s Spend Miles option to upgrade your flight class using your earned miles.

If you wish to travel with your beloved pet, certain policies need to be considered.

Etihad Airways does not allow pets to travel in the aircraft cabin. Any pet, horses, and other animals are transported as cargo. Moreover, regulations of flying with pets depend on the place of departure. It is advisable to check the policy in advance. Also, ensure proper documentation and permits for the animal beforehand.

Below are the terms and conditions for different types of animals transported by Etihad Airways:

Service Animals

These animals are considered a part of the checked baggage allowance and are thus carried in the cargo for free. Pets other than service animals and guide dogs are allowed as manifested cargo.

Falcons

Your favorite falcon can travel on an Etihad aircraft as checked baggage. You can carry two falcons per seat in Business Class or First Class and one falcon per seat in Economy Class. It can be transported as manifested cargo as well.

Here is the fee that needs to be paid on traveling with Falcon (applicable for all cabin types):

Short Haul: $180

Medium Haul: $250

Long Haul: $320

Ultra-long Haul: $390

For falcons traveling to or from the USA and Canada, a fee of $360 needs to be paid.

If you have any queries related to your flights, travel, changes, etc., you can talk to the customer service agents of the airline. Select “Talk to Us” section from the “Help” tab available on the airline’s website.

There are two ways to connect with customer service:

1. Call at the Global Contact Centre. Select your country to find the relevant hotline number.
2. Visit its local office. Select your country to find the address.

Yes, Etihad Airways offers lost and found service to its passengers to help them find their lost belongings. The service is valid on items lost on a flight to Abu Dhabi, at the Etihad lounge in Abu Dhabi, at Abu Dhabi terminal, and on flights from Abu Dhabi to other global airports.

Fill the lost and found form, including the item details as early as possible. You can also contact the airport staff in the Arrival Halls or Baggage Services staff to report about your missing items.

For more information, refer to the link.

To stay updated with the latest news about the airline, visit their Latest news section at the bottom of the Etihad Airways official website. Here you can read the press releases by Etihad and receive the recent updates.

Yes, you can modify the details of your flights. Go to the “Manage” option and select “Manage my Bookings”. Enter details like reference number or ticket number, and last name.

With this option, you can:

• Select a preferred seat
• Book excess baggage
• Buy an extra legroom seat in the Economy Space
• Do online check-in
• Print or view itinerary
• Cancel or change your flight

Yes, the airline gives you the option to select your seat at the time of booking. To make changes to your assigned seat, you need to visit Manage my bookings. Enter your booking reference or your ticket number, and your last name to find your bookings. After accessing the information, you can select or change your seat.

However, it is always advisable to choose the seat as early as possible, since all the seats are subject to availability.

Children between the age 5-11 years traveling alone or traveling in a different cabin than adults on Etihad flights are considered as unaccompanied minors (UM) by the airline and are eligible for a free unaccompanied minor service. But they need to be booked on normal adult fare.

Children Below 5 Years

The airline doesn’t accept children below 5 years of age for unaccompanied minor service. They can only travel with an adult.

Young Travelers Between 12-17 Years

Young travelers between the age of 12-17 years can avail the unaccompanied minor service at a certain fee, which is:

• Direct flight: $ 150 (each way)
• Connecting flights: $ 150 (each way)

Important points to remember

• To avail this service, you need to complete the Unaccompanied Minor form using the booking reference number. In the case of connecting flights, fill separate forms. You can contact the airline’s Global Contact Centre or visit the local ticketing office to request the form.
• Provide the child with required documents and relevant forms
• Unaccompanied minor service must be pre-booked before arrival at the airport. If not, a fee is applicable.
• Parents must accompany the child during check-in at the airport, available at least 2 hours before the flight.
• Children can travel as Unaccompanied minors only on connected flights operated by Etihad Airways, given the transit time is less than 8 hours. In connecting flights operated by other airlines, children are not eligible as unaccompanied minors.
• Children traveling in First class or business class can access lounge in Abu Dhabi
• The Unaccompanied minor policy is not available for reservations made using Etihad Guest Miles.

To learn more about the travel policies of children traveling alone, please click here.