There are three ways of getting the boarding pass with Ethiopian Airlines:

Online Check-In

Online check-in facility is available 36 hours and ends 2 hours before the final departure for all domestic and international flights. To do online check-in for your flights, either click on the web check-in option or visit the link here. Enter the necessary details such as your name, departure city, and PNR or Frequent Flyer number to proceed further. After a successful check-in, you will get the option to print your boarding pass. Please note that you are required to bring 2 copies of the boarding pass at the airport.

Some departure points are not currently available for online check-in, namely Mali, Republic of Congo, Kenya, Ndola, Libreville, Niamey, Democratic Republic of Congo, and Chad. If you have baggage, then you must arrive 45 minutes before the departure for domestic flights and 1 hour before for the international airport. However, you can come 30 minutes before the boarding time if you do not have any baggage to drop off.

To know more, use the link here.

Mobile Check-In

Download Ethiopian Airlines mobile app on your smartphone and get your mobile check-in done in no time. You can get this app on both Google Play and the App Store. Check-in by using your ticket number, booking reference number or frequent flyer number, choose the number of passengers, pick your desired seat, and continue to complete the mobile check-in procedure. Finally, you will get your e-boarding pass on your mobile device.  

At the Airport

Check-in at the airport is available between 3 hours and 1 hour before the scheduled departure. There are two ways to check-in at the airport.

• Kiosk Check-In

You can easily complete your check-in procedure through one of the self-service kiosks at the airport in 5 easy steps. To start with, choose your language, find your booking, make sure you’re not carrying any dangerous item, add personal details required, and get your boarding pass printed with ease.

• Check-In Counter

You can also visit the check-in counter of the airline and get your check-in done within little or no time. For more information, visit here.

For more assistance, visit the link here.

Additional charges will be applicable to carry extra baggage. However, it depends on the sectors and volume of the excess baggage. For example, between KWI and ADD,

• Excess Rate – KWD 5 per kg
• Over-weight (23 to 32kg) – KWD 45 (for c9)
• Excess Rate up to 32kg – KWD 160 per piece (for c9).

Open this pdf for complete price list.

For sectors between Addis Ababa to New York, Newark, Washington DC, Chicago or vice versa – USD 160 will be applied per additional piece up to 23kg. For complete price list for passengers traveling to the U.S. and Canada, visit the link here.

Carry-On Baggage Allowance

Cabin baggage allowance limit is based on the service class in which you are traveling. 1 piece of maximum weight 7kg is allowed in the Economy Class and 2 pieces of 7kg each is permitted for Business Class passengers. The maximum dimensions in both cases is 23X40X55cm. In addition to the carry-on baggage, you can also carry 1 small item of a maximum weight of up to 5kg. That small item can be a camera bag, handbag, laptop, coat, etc. Visit here for more.

Checked Baggage Allowance

Passengers can carry up to 23kg per single baggage in the Economy Class and 32 kg per single baggage in the Business Class. The maximum dimensions of the checked baggage should not be more than 158cm. Baggage allowance limit is different for long haul flights.

Across Atlantic from/to the U.S.:

• 2 pieces of 23kg each – Economy Class
• 2 pieces of 32 kg each or 3 pieces of 23 kg each – Cloud Nine

Visit the link for more information.

Excess Baggage

Any piece of baggage that crosses the allowance limit (32kg for a passenger traveling to the U.S. and Canada) shall be considered as excess baggage. Additional charges will be applicable to bring that additional baggage on-board. Please note that excess baggage charge applies to only Ethiopian-operated flights. For more details, visit the link here.

For additional assistance, follow the link.

According to the Ethiopian Airlines Baggage Policy:

Carry-On Baggage Allowance

Cabin baggage allowance limit is based on the service class in which you are traveling. 1 piece of maximum weight 7kg is allowed in Economy Class and 2 pieces of 7kg each is permitted for Business Class passengers. The maximum dimensions in both cases is 23X40X55cm. In addition to the carry-on baggage, you can also carry 1 small item of a maximum weight of up to 5kg. That small item can be a camera bag, handbag, laptop, coat, etc. Visit here for more.

Checked Baggage Allowance

Passengers can carry up to 23kg per single baggage in the Economy Class and 32 kg per single baggage in the Business Class. The maximum dimensions of the checked baggage should not be more than 158cm. Baggage allowance limit is different for long haul flights.

Across Atlantic from/to the U.S.:

• 2 pieces of 23kg each – Economy Class
• 2 pieces of 32 kg each or 3 pieces of 23 kg each – Cloud Nine

Visit the link for more information.

Excess Baggage

Any piece of baggage that crosses the allowance limit (32kg for a passenger traveling to the U.S. and Canada) shall be considered as excess baggage. Additional charges will be applicable to bring that additional baggage on-board. Please note that excess baggage charge applies to only Ethiopian-operated flights. For more details, visit the link here.

If you’re carrying more than the baggage allowance limit, then you will have to pay an additional amount for the same. This extra charge depends on the sectors and the amount of the weight carried.

For example, between KWI and ADD,

• Excess Rate – KWD 5 per kg
• Over-weight (23 to 32kg) – KWD 45 (for c9)
• Excess Rate up to 32kg – KWD 160 per piece (for c9). Open this pdf for complete price list.

For sectors between Addis Ababa to New York, Newark, Washington DC, Chicago or vice versa – USD 160 will be applied per additional piece up to 23kg. For complete price list for passengers traveling to the U.S. and Canada, visit the link here.

To know more about special items, restricted items and other baggage related information, use this link here.

Ethiopian Airlines allows you to make flight cancelations, certain conditions apply:

• You can easily cancel your flight tickets within 24 hours of the reservation, without any penalty, only if the reservation is made 7 days before the flight departure.
• However, this rule applies only to those travelers who are departing from the U.S. and tickets are booked through the airline’s official website. You can easily cancel by visiting the airline’s local ticket office or airline global call center.

Visit here for more information.

• For all other destinations, cancelation and refund depends on the fare type and may possess certain penalty charges as well. It is advised to go through the fare rules while making a flight reservation and know about the cancelation fee or penalty charges. For more information, refer to this link.  
• To get a refund, you will have to submit a written request to the nearest ticketing facility. For the U.S. refund cases, you may send your request at:

Ethiopian Airlines,

customer refund service

277 S Washington St., Suite 120, Alexandria VA 22 314

To cancel your Ethiopian Airlines flight tickets, you can either visit the airline’s local office or contact them at their global call center. You can also contact your travel agent if you’ve made flight reservations through them.

It is suggested to consider the airline’s cancelation policy before proceeding with the cancelation:  

• You can easily cancel your flight tickets within 24 hours of the reservation, without any penalty, if the reservation is made 7 days before the flight departure. However, this rule applies only to those travelers who are departing from the U.S. and the tickets are booked through the airline’s official website. Visit here for more information.
• For all other destinations, cancelation and refund depends on the fare type and may possess certain penalty charges as well. It is advised to go through the fare rules while making a flight reservation and know about the cancelation fee or penalty charges.

For more information, refer to this link.

Ethiopian Airlines has a fully-fledged booking policy to facilitate its travelers. According to this policy,

• You can easily cancel your flights departing from the U.S. within 24 hours of the reservation, provided the flight is booked 7 days before the final departure. You can either visit the airline’s local office or contact them at the airline’s global call center for making a cancelation. For all the other destinations, cancelation depends on the fare type or fare rules which you should go through before making the reservation.
• Depending on the fare type, some flight tickets are non-refundable while others may incur penalty charges. Your refunds will be processed within 10 days of your refund request for cash, cheque, and other forms of payment and within 7 days of the request for credit card transactions. You will have to send a written request for seeking refund either at local ticketing facility or at

Ethiopian Airlines,

customer refund service

277 S Washington St., Suite 120, Alexandria VA 22 314 (for USA refund cases). Visit here for more.

• If you are planning to travel in a group of 10 or more customers, then you can easily book flights with Ethiopian Airlines and get 10% discount on the normal fare. However, terms are conditions may apply to avail this discount. To know more, visit the link here.

Ethiopian Airlines offers a wide range of payment options to the travelers which include international credit cards such as Visa, MasterCard, JCB, etc., and PayPal, cash transfer, cheques, local cards, and many more. Click the link to find more details.

Refunds depend on the fare type. Some of the tickets are refundable while others may incur certain penalty charges. You are advised to go through the fare rules while making a flight reservation.

According to the Ethiopian Airlines refund policy,

• You will have to send a written request for seeking refund either at local ticketing facility or at

Ethiopian Airlines,

customer refund service

277 S Washington St., Suite 120, Alexandria VA 22 314 (for USA refund cases)

In addition to this, you can also request by sending an email to the contact address of your area office which you can find in the list of worldwide offices.

• Your refunds will be issued by the airline within 10 days of your refund request for cash, cheque, and other forms of payment and within 7 days of the request for credit card transactions.
• Please note that it is important to share some necessary details for making a refund request. These details include passenger’s name, address, credit card number that was used for buying ticket, departure and arrival city, date of travel, and the ticket number.

Visit this link for more details.

Ethiopian Airlines offers three ways to check-in.

Online Check-In

Online check-in facility is available 36 hours and ends 2 hours before the final departure for all domestic and international flights. To do online check-in for your flights, either click on the web check-in option or visit the link here. Enter the necessary details such as your name, departure city, and PNR or Frequent Flyer number to proceed further. After a successful check-in, you will get the option to print your boarding pass. Please note that you are required to bring 2 copies of the boarding pass at the airport.

Some departure points are not currently available for online check-in namely Mali, Republic of Congo, Kenya, Ndola, Libreville, Niamey, Democratic Republic of Congo, and Chad. If you have baggage, then you must arrive 45 minutes before the departure for domestic flights and 1 hour before for the international airport. However, you can come 30 minutes before the boarding time if you do not have any luggage to drop off.

To know more, use the link here.

Mobile Check-In

Download Ethiopian Airlines mobile app on your smartphone and get your mobile check-in done in no time. You can get this app on both Google Play and the App Store. Check-in by using your ticket number, booking reference number or frequent flyer number, choose the number of passengers, pick your desired seat, and continue to complete the mobile check-in procedure. Finally, you will get your e-boarding pass on your mobile device. 

At the Airport

Check-in at the airport is available between 3 hours and 1 hour before the scheduled departure. There are two ways to check-in at the airport.

• Kiosk Check-In

You can easily complete your check-in procedure through one of the self-service kiosks at the airport in 5 easy steps. To start with, choose your language, find your booking, make sure you’re not carrying any dangerous item, add personal details required, and get your boarding pass printed with ease.

• Check-In Counter

You can also visit the check-in counter of the airline and get your check-in done within little or no time. For more information, visit here.

For more assistance, visit the link here.

Yes, of course. You can do Ethiopian Airlines web check-in in 2 easy ways.

Online Check-In

Online check-in facility is available 36 hours and ends 2 hours before the final departure for all domestic and international flights. To do online check-in for your flights, either click on the web check-in option or visit the link here. Enter the necessary details such as your name, departure city and PNR or Frequent Flyer number to proceed further. After a successful check-in, you will get the option to print your boarding pass. Please note that you are required to bring 2 copies of the boarding pass at the airport.

Some departure points are not currently available for online check-in namely Mali, Republic of Congo, Kenya, Ndola, Libreville, Niamey, Democratic Republic of Congo, and Chad. If you have baggage, then you must arrive 45 minutes before the departure for domestic flights and 1 hour before for the international airport. However, you can come 30 minutes before the boarding time if you do not have any luggage to drop off.

To know more, use the link here.

Mobile Check-In

Download Ethiopian Airlines mobile app on your smartphone and get your mobile check-in done in no time. You can get this app on both Google Play and the App Store. Check-in by using your ticket number, booking reference number or frequent flyer number, choose the number of passengers, pick your desired seat, and continue to complete the mobile check-in procedure. Finally, you will get your e-boarding pass on your mobile device. 

For more assistance, visit the link here.

If you are checking in online, then the duration for which this facility is available is 36 hours and 2 hours before the flight departure. However, the check-in time is different for the airport check-in facility. Airport check-in opens 3 hours before the flight take-off and closes 1 hour before the scheduled departure.

Yes, Ethiopian Airlines provides special tour packages to the travelers so that they can plan their holidays without any hassles and make it affordable too. These packages are available for various destinations such as Ethiopia, Eastern Africa, Southern Africa, etc. Moreover, you can choose customized packages as well that include safari, romantic getaways, and many more. Visit here for more information or else you can visit the “Ethiopian Special Deals” section under “Book” option which is available on the home page of the airline’s official website.

Yes, Ethiopian Airlines have a mobile app which is available for both Android and iOS users. Get this app on your smartphone and avail its various features through which you can:

• Complete web check-in and get a boarding pass with ease
• Manage all your trips and flight reservations
• Choose your favorite seat

Check the status of your flights

You can easily manage your flight reservations by visiting the “Manage your trip” section under the ‘Book” option available at the top of the home page. There, you need to enter your booking reference and last name to log-in to your account and manage all your bookings with much ease and comfort.

With Manage your Trip option, you can easily:

• Verify if your flight offers an upgrade option
• Rebook your flight and a lot more.

There are two ways to book business class flights with Ethiopian Airlines.

Book Directly

• Visit the Flight Booking section available on the home page of the airline’s official website.
• Enter the required details such as departure airport, arrival airport, date of departure and arrival, number of passengers, and then choose Business Class from the drop-down menu.

Book your business class flight tickets here.

Upgrade your Traveling Class

Alternatively, you can upgrade your traveling class; however, this option is available to some of the eligible flights only.

• This upgrade is made through a bid-based system where passengers are invited to place a bid. The stronger the bid, the higher are the chances to get an easy upgrade.

You can easily pay for the bid when it is accepted. Your bid can be approved from 50 hours to 24 hours before the scheduled flight departure. To know more, open the link here.

Your four-legged friend can accompany you on-board; however, there are certain rules that apply:

Depending on the weight and dimensions, pets can travel either in the cabin or in the baggage compartment.

• Passengers can carry only 2 pets in the cabin in the Economy Class and 1 pet in the Business Class. The maximum weight of the pet, including its container, must not exceed 8kg and the maximum dimensions of the container should not be more than 55X40X20cm.
• If the maximum dimensions of the container exceed 55X40X20cm and maximum weight is more than 8kg, then your pet will have to travel in the baggage compartment.
• Seeing-eye dogs and hearing-ear dogs are allowed in the cabin of Ethiopian Airlines passenger aircraft for free; however, such carriage is based on the government or local restrictions.
• Pets are welcome in the cabins of all Ethiopian Q-400 aircraft.

Please note that additional charges apply to avail this service.

• 150 USD/ 120 EUR/ 110 GBP for one way applies to pets traveling in the cabin with weight up to 8kg including the container.
• 370 USD per direction applies to pets transported in the hold (more than 8kg and up to 32kg).
• Cargo procedure will be followed if the maximum weight of the pet exceeds 32kg.

Visit the link for more assistance.

Ethiopian Airlines customer care number varies with different countries, and so, you need to visit the “Help & Contact” page under the “Services” section on the home page and find out the call center number relevant to your country. Under this, you can also find All-Area Manager Contacts, Ethiopian Worldwide contacts and other contact information.  

In addition to this, you can also give your feedback about the call center here.

Yes, the airline offers lost and found service according to which:

• If your baggage is lost, then you should contact Ethiopian Airlines representative at the destination airport immediately after landing. On reporting, you will get a unique file reference number with the help of which you can easily track your lost baggage status.
• You will have to complete the Lost Baggage Inventory Form to file your claim. Ethiopian Airlines will track your lost baggage up to 25 days from the date of claim.
• You can also check your claim status by using this link.

Visit here to know in-depth information regarding lost and found service.

To find out the current Ethiopian Airlines news, you can go to the “Media” option at the bottom of the home page. Then click on the Media Relations link to read and access the latest press releases, news flash, photo gallery, performance report, tender documents, and other information about the airline.  

You can get a subscription to stay updated with the best and latest news and offers. Furthermore, you can also follow Ethiopian Airlines on social media handles like Instagram, Facebook, YouTube, LinkedIn, etc. Click here for more.

 Yes, you can make changes to your flights via the ‘Manage your Trip’ option.

Log-in to your account by using your booking reference and last name, and choose the reservation in which you want to make the changes.  

After logging in to your account, you can

• Rebook your flight tickets
• Verify if your flight offers an upgrade option

To Manage your trip, click here.

Yes, you can change your assigned seat during the online check-in procedure. There are four ways to check-in online, by ticket number, record locator, flight number, and frequent flyer.

• Check-in online by using any of these details and make the desired changes to your seat assignment. Visit here for more information.

Alternatively, you can upgrade your traveling class; however, this option is available to some of the eligible flights only.

• This upgrade is made through a bid-based system where passengers are invited to place a bid. The stronger the bid, the higher are the chances to get an easy upgrade.
• You can easily pay for the bid when it is accepted. Your bid can be approved from 50 hours to 24 hours before the scheduled flight departure. To know more, open the link here.

According to the Ethiopian Airlines unaccompanied minor policy:

• Children aged between 5 years and the end of 11 years will be considered unaccompanied minors.
• In addition to this, youth between 12 years and 17 years will also fall under the unaccompanied minor category on their parent’s special request.
• Please note that if unaccompanied minors are traveling in code share flights, then getting escort service is mandatory. However, this service is completely optional for Ethiopian flights.

You will have to pay extra charges to avail this unaccompanied minor service. This additional cost is different for non-code share and codeshare flights.

For non-code share flights

• Adult fare applies to both children between 5 and the end of 11 years and youth between 12 and 17 years.
• Service fee is optional for youth unaccompanied minors (12 to 17 years) but mandatory for children between 5 to end of 11 years. USD 100 per sector will be charged for international routes and ETB 200 per sector applies to the domestic routes.

Please note that if you choose an escort service for children aged between 5 and end of 11 years, then you will have to pay the adult fare + service fee + escort charges (one way).

For Codeshare Flights

• Adult Fare + USD 100 Service charge applies to both children between 5 and the end of 11 years and youth between 12 and 17 years.
• Escort service is mandatory for children between 5 and end of 11 years and one-way escort fare applies.
• Escort service is optional for the age group of 12 to 17 years.

Fill the Unaccompanied minor form and show its printed copy along with the ticket to the airport agent.

For more details about the unaccompanied minor policy, follow the link here.