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About Emirates

Founded in 1985, Emirates is a Dubai-based airline. It launched its operations with only two aircraft, but today, it flies the world’s biggest fleets of Boeing 777s and Airbus A380s. It serves more than 140 cities in 81 countries spread across six continents. It is considered as the fourth largest airline in the world in terms of international passengers carried while the second-largest carrier according to the freight tonne kilometers flown. The main hub of the airline is Dubai International Airport.

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Emirates Frequently Asked Questions icon-areo

There are two ways to stay updated with your Emirates Airlines flight status- by visiting the homepage of the Emirates website and the Help section at the bottom of the website.

Go to the official website of Emirates, and you will see the Flight Status option. You can track the status of your flight either by Route or Flight Number.

By Route

  • Select your Departure Airport, Arrival Airport, Date, and the day for which you want to check the status (Departure/ Arrival). Click on Check Status button to find out the current flight information.

By Flight Number

  • Enter your flight number and date to check the current Emirates Airlines flight status.

Check your flight status here or else you can jump to the “Flight Status” option given on the airline’s home page and find your flight information with ease.

Alternatively, you can visit the Travel Updates page here to find out the required information.

You can get your boarding pass in three ways:

Online Check-In

Online check-in facility is available between 48 hours and 90 minutes before the scheduled flight departure time. It is advised to visit the airport at least 90 minutes before the departure and complete all the security checks 60 minutes before the departing time. After checking-in online, the airline will provide you with an e-boarding pass at specified departure cities. If you are unable to print the boarding pass, then you can either use a Kiosk at Dubai International airport or visit the Emirates check-in counter to get it printed. Enter your last name and booking reference and get your online check-in done. Visit here for more details.

Mobile Check-In

Download the Emirates Airlines app on your smartphone and complete the check-in procedure without any hassles. You will get your mobile boarding pass link either via an email or SMS. Click on the link and avail your boarding pass in just a few seconds. Please note that the mobile boarding pass is issued from the selected airports for most Emirates flights. To know more, check out the given link.

At the Airport

Airport check-in opens 3 hours before the departure and closes 90 minutes before the scheduled departing time. Reach the airport early if you are planning to do a self-check-in using a kiosk at Dubai International Airport and get your boarding pass printed. For more details, click the link here.

If you are planning to carry additional baggage on-board, then you will have to pay extra charges to avail this facility. These additional charges are different for the weight concept and piece concept.

  • $20 from the Middle East/ South Asia to the Middle East/South Asia
  • $30 from the Middle East/ South Asia to Africa
  • $30 from the Middle East/ South Asia to the Far East
  • $30 from the Middle East/ South Asia to Europe
  • $40 from the Middle East/ South Asia to Australia and New Zealand

For more fee details of other locations, visit the link.

Piece Concept charges within the fare baggage allowance for flights from/to the Americas and flights originating in Africa:

  • $75 for overweight
  • $250 for oversized
  • $325 Overweight and Oversized

Piece content charges outside the fare baggage allowance for flights from/to the Americas and flights originating in Africa:

  • $275 for overweight
  • $325 for oversized
  • $400 Overweight and Oversized

Carry-on Baggage Allowance

Carry-on baggage allowance varies with the traveling class. If you have an Economy Class ticket, you can carry the baggage of up to 7kg with maximum dimensions of 22X15X8 inches. However, if you are a First or Business Class traveler, you are allowed to carry 2 pieces that cannot exceed 7kg per piece. The maximum dimensions for a briefcase must be up to 45X35X20cm, and it shouldn’t exceed 55X38X20cm in case of handbags. You can also carry a garment bag in the Business and First Class which must be up to 8inches thick when folded. Click here for more.

Checked Baggage Allowance

Checked baggage allowance depends on the service class. Please note that the maximum sum of dimensions of the checked baggage must not be more than 300cm for weight concept and 150cm for piece concept. The maximum baggage you can carry in the Economy Class is:

  • 15kg for special fare type (25kg for flights between UAE and India)
  • 25 kg for Saver
  • 30kg for Flex
  • 35kg for Flex Plus

You are allowed to carry up to 40kg for Business Class and 50kg for the First Class.

Also, you can carry as many pieces as you require, but collectively their weight must not exceed the maximum weight allowance of your service class. In addition to this, the individual piece of baggage must not exceed 32kg. To know more, click the link here.

Overweight Baggage Allowance

Baggage that exceeds 300cm (150cm for the piece concept) will be considered oversized baggage and having weight more than the baggage allowance limit is considered overweight. The maximum baggage allowance weight for Business Class is 40kg and for the First Class is 50kg. Baggage allowance limit for Economy Class depends on its fare type, which is:

  • 15kg for special fare type (25kg for flights between UAE and India)
  • 25 kg for Saver
  • 30kg for Flex
  • 35kg for Flex Plus

For more details, visit the link here.

It is advised to consider the Emirates baggage policy before you start packing your bags.

Carry-on Baggage Allowance

Carry-on baggage varies with the travel class. If you have an Economy Class ticket, you can carry baggage of up to 7kg with maximum dimensions of 22X15X8 inches. However, if you are a First or Business Class traveler, you can carry 2 pieces (1 briefcase and 1 hand baggage) that cannot exceed 7kg per piece. The maximum dimensions for a briefcase must be up to 45X35X20cm, and it shouldn’t exceed 55X38X20cm in case of handbags. You can also carry a garment bag in the Business and First Class which must be up to 8 inches thick when folded. Click here for more.

Checked Baggage Allowance

Checked baggage allowance depends on the service class. Please note that the maximum sum of dimensions of the checked baggage must not be more than 300cm for weight concept and 150cm for piece concept. The maximum baggage you can carry in the Economy Class is:

  • 15kg for special fare type (25kg for flights between UAE and India)
  • 25 kg for Saver
  • 30kg for Flex
  • 35kg for Flex Plus

You are allowed to carry up to 40kg for Business Class and 50kg for the First Class.

Baggage allowance limit is different for the Americas and flights originating in Africa.

For flights to and from the Americas and flights originating in Africa

  • 1 piece of 23kg for special fare type in Economy Class and 2 pieces of 23kg each in Saver, Flex, and Flex plus in the Economy class.
  • 2 pieces up to 32kg each for the Business and First Class

For Flights within the Americas and between the US and Europe

  • 1 piece of 23kg for special and Saver fare type in Economy Class and 2 pieces of 23kg each in Flex, and Flex plus in the Economy class.
  • 2 pieces up to 32kg each for the Business and First Class

Also, you can carry as many pieces as you require, but collectively their weight must not exceed the maximum weight allowance of your service class. In addition to this, the individual piece of baggage must not exceed 32kg. To know more, click the link here.

Overweight Baggage Allowance

Baggage that exceeds 300cm (150cm for the piece concept) dimensions is considered oversized baggage and has weight more than the baggage allowance limit is considered as overweight. The maximum baggage allowance weight for Business Class is 40kg and for the First Class is 50kg. Baggage allowance limit for Economy Class depends on its fare type, which is:

  • 15kg for special fare type (25kg for flights between UAE and India)
  • 25 kg for Saver
  • 30kg for Flex
  • 35kg for Flex Plus

Visit the link here for more information.

Passengers will have to pay extra charges for carrying additional baggage on-board. These extra charges are different for the weight and piece concept.

  • $20 from the Middle East/ South Asia to the Middle East/ South Asia
  • $30 from the Middle East/ South Asia to Africa
  • $30 from the Middle East/ South Asia to the Far East
  • $30 from the Middle East/ South Asia to Europe
  • $40 from the Middle East/ South Asia to Australia and New Zealand

For more fee details of other locations, visit the link.

Piece Concept charges within the fare baggage allowance for flights from/to the Americas and flights originating in Africa:

  • $75 for overweight
  • $250 for oversized
  • $325 Overweight and Oversized

Piece content charges outside the fare baggage allowance for flights from/to the Americas and flights originating in Africa:

  • $275 for overweight
  • $325 for oversized
  • $400 Overweight and Oversized

Click the link to know the complete list of charges.

According to the Emirates Airlines Cancelation Policy:

  • You can easily cancel your ticket from/to the US without any penalty within 24 hours of the flight reservation provided that the flight is reserved seven days before the final departure. Click for additional assistance.
  • Note that the cancelation policy is only applicable to the flight tickets booked from the Emirates official website or through the airline’s offices and contact center. If you’ve booked tickets through a travel agent, you need to contact them for ticket cancelation.
  • Cancelation and refunds depend on the type of ticket. Depending on the fare conditions, some tickets are non-refundable while others are associated with cancelation charges.
  • Fill the ticket refund form to get your refunds with ease.

Click here to know more information.

To cancel your flight reservation, you can either:

  • Visit the Manage your Booking section on the airline’s website, enter your last name, and booking reference to cancel your reservation. 
  • You can also visit the My Account section and log-in as the Emirates Skywards® member for making any cancelations.

Please note that there are some norms and regulations related to the cancelation and you should consider the same before canceling your flight.

  • Cancelation and refunds depend on the type of ticket. Depending on the fare conditions, some tickets are non-refundable while others are associated with cancelation charges.
  • Cancel your ticket for the flights from/to the US easily without any penalty within 24 hours of the flight reservation provided that the flight is reserved 7 days before the final departure. Click for additional assistance.

This cancelation policy is applicable only if you’ve reserved flights from Emirates official website or directly through its contact center and sales office. If a travel agent is involved in a flight reservation, then you need to call him to make any cancelations.

Fill the ticket refund form to get your refunds with ease. Click the link for more assistance.

According to the booking policy of Emirates Airlines:

  • Travelers can easily cancel their bookings within 24 hours of the reservation without any penalty if their flight is booked 7 days before the departure; however, this applies to flights traveling from/to the US. Also, cancelation and refunds are based on the fare conditions. You can either visit the Manage Your Booking section or log-in as the Emirates Skywards® Member to make flight cancelations.
  • Depending on your fare type, some tickets are non-refundable while others incur cancelation charges. To get refunds, you will have to complete the ticket refund form. Refunds will be processed within 7 days of the ticket refund form submission. Please read the terms and conditions
  • For a group of 10 or more, you can easily make group bookings with Emirates, provided that all passengers have the same itinerary. Complete the form here and make a group reservation in no time. Visit here for more details.
  • Emirates offers numerous payment options, and you can choose the one that is suitable for you. These include debit cards such as Carte Bleue in France and Maestro in the UK, credit cards like Diners Club, Visa, American Express and MasterCard, PayPal, Offline and online bank transfer and Western Union.

Visit here for more information.

Book your flight here.

Emirates Airlines has a defined refund policy according to which:

  • Only those flight tickets that are booked 7 days before the flight take-off and canceled within 24 hours of the purchase are refundable. However, this applies to only those itineraries that originate from the US.
  • Refunds are based on the fare conditions according to which some tickets are refundable while others may incur a cancelation fee.
  • Please note that the refund rule doesn’t involve car and hotel reservations. It is advised to go through the fare conditions carefully while booking any flights.
  • To get refunds, you will have to complete the ticket refund form. Refunds will be processed within 7 days of the ticket refund form submission.

For more assistance, read the terms and conditions.

Emirates Airlines offers three ways to check-in.

Online Check-In

Online check-in facility is available between 48 hours and 90 minutes before the scheduled flight departure time. It is advised to visit the airport at least 90 minutes before the departure and complete all the security checks 60 minutes before the departing time. After checking-in online, the airline will provide you with an e-boarding pass at specified departure cities. If you are unable to print the boarding pass, then you can either use a Kiosk at Dubai International airport or visit an Emirates check-in counter to get it printed. Enter your last name and booking reference and get your online check-in done. Visit here for more details.

Mobile Check-In

Download the Emirates Airlines app on your smartphone and complete the check-in procedure without any hassles. You will get your mobile boarding pass link either via an email or SMS. Click on the link and avail your boarding pass in just a few seconds. Please note that the mobile boarding pass is issued from the selected airports for most Emirates flights. To know more, check out the given link.

At the Airport

Airport check-in opens 3 hours before the departure and closes 90 minutes before the scheduled departing time. Reach the airport early if you are planning to do a self-check-in using a kiosk at Dubai International Airport and get your boarding pass printed. For more details, click the link here.

Yes, sure. You can do the Emirates Airlines web check-in in two simple ways.

Online Check-In

Online check-in facility is available between 48 hours and 90 minutes before the scheduled flight departure time. It is advised to visit the airport at least 90 minutes before the departure and complete all the security checks 60 minutes before the departing time. After checking-in online, the airline will provide you with an e-boarding pass at specified departure cities. If you are unable to print the boarding pass, you can either use a Kiosk at Dubai International airport or visit the Emirates check-in counter to get it printed. Enter your last name and booking reference and get your online check-in done.

Visit here for more details.

Mobile Check-In

Download the Emirates Airlines app on your smartphone and complete the check-in procedure without any hassles. You will get your mobile boarding pass link either via an email or SMS. Click on the link and avail your boarding pass in just a few seconds. Please note that the mobile boarding pass is issued from the selected airports for most Emirates flights.

To know more, check out the given link.

You will have to check-in 48 hours before the final departing time of your flight. Please note this facility will be available for up to 90 minutes before the flight’s take-off time. However, if you are checking-in at the airport, then the deadline is between 3 hours and 90 minutes.

For more information, visit here.

Yes, Emirates Airlines offer a vast selection of vacation packages to some of the popular destinations in the world such as Mauritius, Thailand, Bali, Seychelles, and many others. You can book any of these packages easily and save big on your holidays. Sign up with the Emirates vacation community and get updates on the exclusive offers regularly.

For more details on the vacation offers and packages, please call at 1-855-358-1505.

Click the link to know more about Emirates vacation packages.

Yes, Emirates Airlines has an app which is available on both Google Play and App Store. You can also download this app to enjoy several benefits, such as:

  • Checking in online for your flights
  • Choosing your desired seat
  • Receiving your boarding pass
  • Finding flights and making flight reservations in just a few clicks

For more information on Emirates app, check out the link here.

To manage your Emirates Airlines booking, you can visit the “manage your booking” section.

  • Enter your last name, booking reference, and click on the Retrieve Booking button to access and manage all your bookings.

OR

  • Login as Emirates Skywards® Member by using your Emirates Skywards number and password.

With the ‘Manage your Booking’ option, you can easily:

  • Upgrade your flight
  • Review your itinerary
  • Add a hotel or car rental
  • Update your contact number and email address
  • Purchase additional baggage allowance
  • Choose your favorite seat

For more information, use the link here.

Emirates First Class is synonymous to sheer luxury and utmost comfort. And it is easy to book a First Class seat. It can be done in two ways:

  • You can either choose “First Class” from the drop-down menu of class option while making a flight reservation. Book your first-class flight here.
  • Alternatively, you can also upgrade your flight ticket to the first class and enjoy a pleasurable traveling experience.

To upgrade, you can either set an automatic alert so that your traveling class will be automatically upgraded with the help of your Skywards miles or else you can sign up for the Emirates upgrade alerts to receive an SMS or email if an upgrade is available. Upgrade your flight here.

If you have an ardent desire to bring your pet onboard then there are some rules and regulations:

  • No pets are allowed in Emirates Airlines flight cabin, and you will have to transport them as cargo. However, there is an exception of guide dogs for the blind and falcons between Dubai and some destinations in Pakistan.
  • You can carry any number of pets in Emirates Airlines flights; however, it is advised to check out the restrictions on the number of pets carried imposed by certain countries.
  • No birds are allowed via Dubai for transit between 1st May and 30th September, owing to the high heat and humidity

Additional charges apply to avail this service.

  • USD 500 when the weight of the animal and cage is up to 23kg and dimensions up to 150cm.
  • USD 650 when the weight of the animal and cage is up to 24 to 32kg and dimensions between 150 to 300cm.
  • USD 800 when the weight of the animal and cage exceeds 32kg and dimensions between 150 to 300cm.
  • Cargo charges are applicable when cage dimensions are more than 300cm.

Visit here for additional information.

Depending on your issues and queries, you can easily get the Emirates Airlines customer care number by visiting their ‘Contact Us’ section available at the bottom of the home page. Select your country from the drop-down menu and find the number for general queries. You can also chat with their customer support agents to get your issues resolved in no time.  

Another way is to reach out the airline through its social media channels.

Visit this link for more details.

Yes, Emirates Airlines offers lost and found service. In case you have left anything onboard, the airline will assist you.

  • All you need to do is to report a complaint at the Lost Property office at the airport where your Emirates Airlines flight has landed. If your flight has landed at Dubai Airport, then click here.
  • Customer agents at the lost property office will then assist you in tracking down your lost item.

For more information, you can follow the link here.

You can visit the Emirates Media Centre for the latest updates. There, you can find out the latest press releases, business updates, articles, and a lot more about the airline. In addition to this, you can also drop an email at pr@emirates.com to stay connected to their media team. Furthermore, you can also follow them on their social media handles for current releases.

Yes, for sure. You can easily make changes or modify your Emirates Airlines flights by simply visiting the Manage your Booking section on its official website. There, you can login either by entering your last name and booking reference or Emirates Skywards® member details. 

With this, you can easily:

  • Update your contact details
  • Cancel your flight
  • Make changes to your reservations
  • Select and change your seat at anytime
  • Get extra baggage allowance online

Edit your travel requirements and upgrade your traveling class

Yes, you can make changes to your seat easily. However, there are some policies associated with it.

  • Visit the Manage your Booking section on the airline’s official website.
  • You can modify your seat of the same value similar to what you’ve paid while selecting your seat. If you’ve chosen a seat of higher value, then you will have to pay the difference in the amount.
  • In case, the entire amount is deducted for the higher value seat, don’t panic as the difference will be refunded soon.
  • Moreover, if you are changing your flight number or date, then you are allowed to change the seat of the same value as paid earlier, provided you are traveling in the original sector. However, if you change the sector, then the airline will not refund anything if seat change option is not available on the new flight or if no equal value is seat is available in the new flight.

For more details, visit the link here.

With Emirates Airlines, no need to worry if your child is flying alone. The airline will take care of them throughout their journey. Emirates has designed a well-structured unaccompanied minor policy according to which:

  • Children between 5 and 15 years of age are considered unaccompanied minors.
  • Children who are above 8 years of age but accompanied by a child less than 8 years in a different cabin from their parents’ also fall in the unaccompanied minor category.
  • Children less than 8 eight years of age who are traveling in a different cabin from their parents’, are also considered as unaccompanied minors.
  • Please note that to avail this service, you will have to pay for an adult fare otherwise your child cannot travel as an unaccompanied minor with Emirates Airlines.

Visit this link for more assistance.