You can get check-in using multiple options for getting your boarding pass.

Online Check-In

You can do the online check-in by visiting the airline’s official website 24 hours before the flight’s scheduled departure and get your boarding pass easily. Check-in closes 30 minutes before the domestic flight departure and 90 minutes before the international flight departure. The facility of online check-in allows you to choose your seat or buy extra prepaid bags without standing in the long queues. Visit here for more details.

Mobile Check-In

With the airline’s mobile app, you can do the check-in from anywhere, having your boarding pass sent on your mobile that can be downloaded or printed.

At the Airport

You can get the boarding pass printed at the airport too. For this, you need to visit one of the self-service kiosks or the counters at the airport. In such a case, it is advised to arrive well in advance to avoid any hassles.

To find out more about the check-in details, you can click the link here.

The allowance for both carry-on and checked baggage is fixed by the airlines and, therefore, you need to follow the same and pack accordingly.

If your luggage exceeds the preset baggage allowance limit, then you will have to pay an additional fee based on the country, type of flight (domestic/ international) and the number of extra bags you are carrying. The fee starts from NZD$80 for one extra bag in case of domestic flights and goes higher in case of other flights in different countries.

Get the complete list of baggage fee by clicking here.

Carry-on Baggage

The maximum weight of carry-on baggage in economy class must not exceed 7kg; however, this limit extends to 14kg, with one item weighing up to 10Kg for Business Premier, Premium economy, connecting business premier and Airpoints™ Gold, Star Alliance Gold, and Elite Members. The maximum sum of dimensions of the carry-on baggage is 118cm (including packed handles and wheels). Click here for more information.

Checked Baggage

The checked baggage can weigh up to 23kg and travelers can enhance this limit to 32kg by paying an extra fee and by purchasing an extra prepaid bag at the airport, provided if there is space available on the aircraft. The sum of dimensions of the checked-baggage mustn’t exceed 152cm. Click the link to know more about the checked baggage.

Overweight Bag

If the sum of dimensions of your baggage exceeds 158cm and weight is more than 23kg, then it will be considered as oversized and overweighed baggage. Travelers can either pay an additional charge for their overweight bag or send it as cargo. Check out the link to find more details.

For complete information on baggage, you can browse this link.

Find out the Air New Zealand baggage policy here and prepare your luggage accordingly. Travelers are advised to pack according to the baggage allowance limit to avoid extra fees.

Carry-on Baggage

The maximum weight of carry-on baggage in the economy class must not exceed 7kg; however, this limit extends to 14kg, with one item weighing up to 10Kg for Business Premier, Premium economy, connecting business premier and Airpoints™ Gold, Star Alliance Gold, and Elite Members. The maximum sum of dimensions of the carry-on baggage is 118cm (including packed away handles and wheels). Click here for more information.

The number of carry-on bags depends on the traveling class:

• 1 carry-on bag plus one small item is allowed for economy class passengers.
• 2 carry-on bags along with one small item is allowed for Business Premier, Premium economy, connecting business premier and Airpoints™ Gold, Star Alliance Gold, and Elite Members.

Checked Baggage

The checked baggage can weigh up to 23kg and travelers can enhance this limit to 32kg by paying an extra fee and by purchasing an extra prepaid bag at the airport, provided there is space available on the aircraft. The sum of dimensions of checked-in baggage mustn’t exceed 158cm. Click the link to know more about checked baggage.

Overweight Bag

If the sum of dimensions of your baggage exceeds 158cm and weight is more than 23kg, then it will be considered as oversized and overweight baggage. Travelers can either pay an additional charge for their overweight bag or transport it as cargo. Check out the link to find more details.

To know more about prohibited items, children’s baggage allowance, and excess baggage, please open the link given here.

According to the Air New Zealand Airlines cancelation policy:

• Travelers will get a full refund if they cancel their flights within 24 hours of the procurement and booking is made a week before the scheduled departure of the first flight in the itinerary.
• Before flight departure, a refundable amount less USD$300 cancelation fee applies to both adult and child.
• Infant fares are refundable.
• After the commencement of travel, the fare becomes non-refundable (including any fuel surcharges) but may be used as credit toward another Air New Zealand fare of equal or higher value.

For detailed information about the cancelation policy, visit the page here.

Travelers can easily cancel their Air New Zealand Airlines Flights by following the below-mentioned procedure.

• Visit the official website of the airline, choose the ‘Manage Booking’ option under the ‘Book’ tab.
• Proceed by adding booking reference and family name to make the desired changes/cancelations.

The ticket is fully refundable if the flight is booked 7 days before the flight departure and canceled within 24 hours of making the reservation.

Travelers must have to cancel the complete reservation i.e., both outbound and return flight, in the case of the round trip.

Click here to cancel your flight and to know more about Air New Zealand Cancelation Policy.

As per the reservation policy of Air New Zealand Airlines:  

• Cancelations must be done within 24 hours of booking, provided flight reservation is made at least 7 days before the final departure.
• Flight tickets are refundable if cancelation is done according to the cancelation policy. A refundable less cancelation fee of USD$300 is applicable on the ticket canceled before departure.
• You can book a flight for a group of 10 or more people to destinations within North America, Australia, Pacific Island, NZ, and Europe and enjoy lower fares. To book group travel with Air New Zealand Airlines, click here.

The airline accepts multiple payment methods such as credit cards, debit cards, internet banking, and Q cards. For more, visit the link here.

Yes, Air New Zealand Airlines tickets are refundable; however, there are some terms and conditions that apply:

• Only those flight tickets which are canceled within 24 hours of making the purchase are eligible for a 100% refund.
• Full refund is available for business fares, and Flexi fares and these can be canceled until the final departure except Flextime and business saver fares.
• A refund will be credited to the account soon after canceling the flight ticket online.

Fill this form if you are eligible for getting seat select and extra bag purchase refund.

Visit this page for more information.

There are three options available for doing the check-in for your Air New Zealand flights:

Online Check-In

You can check-in through Air New Zealand official website 24 hours before the scheduled departure of the flight. This facility allows you to choose your seat or buy extra prepaid bags without standing in the long queues.

Check-in closing time depends on the type of flight (domestic/ international). The facility ends 30 minutes before the scheduled departure of the domestic flights, 90 minutes before the international flight departure, and 120 minutes before the departure of flights to and from the U.S.

Please note that online check-in is not available for the flights departing from Niue, and thus travelers will have to check-in for the same at the airport.

Visit here for more details.

Mobile Check-In

Manage your check-in with Air New Zealand mobile app and turn your phone into a ticket. Through this travel app, you can do the check-in for your flights, retrieve your bookings, receive your digital boarding pass on your device which you can download and save for printing later.

To know more about the mobile app and how you can use it, please click here.

At the Airport

You can also get your boarding pass printed either by using one of the self-service kiosks or the counters at the airport. It is advised to reach the airport with extra time to ensure smooth boarding and baggage checking.

Read more about Air New Zealand check-in options here.

Yes, you can do the web check-in for your flights from the comfort of your home or anywhere, saving time and efforts. There are two ways to do it:

Online Check-In

You can check-in through Air New Zealand official website 24 hours before the scheduled departure of the flight. This facility allows you to choose your seat or buy extra prepaid bags without standing in the long queues.

Check-in closing time depends on the type of flight (domestic/ international). The facility ends 30 minutes before the scheduled departure of the domestic flights, 90 minutes before the international flight departure, and 120 minutes before the departure of flights to and from the U.S.

Please note that online check-in is not available for the flights departing from Niue, and thus travelers will have to check-in for the same at the airport.

Visit here for more details.

Mobile Check-In

Manage your check-in with Air New Zealand mobile app and turn your phone into a ticket. Through this travel app, you can do the check-in for your flights, retrieve your bookings, receive your digital boarding pass on your device, which you can download and save for printing later.

To know more about the mobile app and how you can use it, please click here.

Check-in facility opens 24 hours before the flight’s scheduled departure time; however, its closing time may vary from domestic to international flights.

For Domestic Flights

• Check-in closes 30 minutes before the final departure.

For International Flights

• Check-in for international flights ends 90 minutes before the scheduled departure and 120 minutes before for the flights to and from the U.S.

Click on this page and get to know more about the same.

Air New Zealand Airlines offer exciting deals not just on flights but on cars, hotels, activity, and campervan as well. These attractive deals allow you to enjoy your trip without hitting your wallet hard.

Travelers can also set alerts for their favorite destinations and get an email whenever the prices go down.

For more information on the best deals, open the link now.

Yes, the airline offers a mobile application which you can install on your smartphone and reap its benefits. This application is available for both Android and iOS users.

Using this mobile travel app, you can:

• Easily check-in for your flight
• Get your boarding pass
• Manage your travel
• Make changes to your reservations
• Check your flight details
• Get real-time flight information

Click here for more information.

To manage your Air New Zealand Airlines booking:

• Visit the official website of the airline.
• Click on the Book tab and select “Manage Booking” option from the drop-down menu.
• Add Booking reference and family name to access your booking.

By using this option, you can add an extra bag, change or cancel your flight, view flight details, choose your seat, and request a copy of your e-ticket.

For more information, click here.

Book Business Premier class with Air New Zealand and experience sheer luxury and utmost comfort while traveling in the sky.

To book a seat in this class, you will have to select “Business Class” from the drop-down menu while booking flight tickets.

Besides this, the airline allows its travelers to upgrade to the business premier class for which an additional fee is charged. There are several upgrade options available such as OneUp™, Recognition Upgrades, Elite Airpoints Dollar™ Upgrades, Star Alliance Upgrades, etc.

Visit here for more information.

Looking to book a business class flight? Click here.

Air New Zealand welcomes pets on-board; however, some certain factors and guidelines need to be taken into consideration while booking a pet.

• Only domestic cats and dogs and small-caged birds are eligible to travel as checked-in baggage.
• According to the pet policy of Air New Zealand, two adult animals of 14kg each can be shipped in the same container; however, the animal weighing more than 14kg will have to travel alone in the container.
• Special treatment shall be given to the pets during the journey, and thus an additional pet carriage fee is required, which is NZD$75 for the pets up to 25kg and NZD$100 for 26kg and over.
• It is preferred to check your pets in 60 minutes before the scheduled departure of the domestic flight.

Travelers with pets will have to check out the cage dimensions which is given as follows:

• For A320: 131cm (Length) X 79cm (Width) X 97cm (Height)
• For Q300: 120cm (Length) X 75cm (Width) X 82cm (Height)
• For ATR72: you need to confirm dimensions from the airport origin.

Refer to this link for complete information regarding the airline’s Pet Policy.

If you need assistance regarding flight reservation or looking for answers to any of your travel-related queries, you can contact their customer care team on 1-800-262-1234 at any time. They are ready to help you out with their knowledge and expertise.  

When you are calling them, please keep the following information handy:

• Booking reference
• Family name (which was used for the original booking)
• Airpoints number, if your doubt is related to the Airpoints

To know more about their numbers and assistance, please click here.

Yes. In case, you’ve lost something on the aircraft, the airline will help you recover the same and get back to you as early as possible. All you need to do is fill the details in the aircraft lost property form and wait for their response.

However, if you have left something at the airport, then the procedure is different. In such a case, you will have to select either New Zealand baggage service office or international office and contact them for giving your lost item details.

To find out the list of New Zealand and International baggage service offices, click here.

To find the latest news, visit ‘Media Releases’ section at the bottom of the page and get to know about the recent news and information related to Air New Zealand Airlines. Moreover, you can follow their social media handles to get updated.

Click here for more information.

Yes, you can easily make necessary alterations to their Air New Zealand flights. Just visit the ‘Manage Booking’ section under the ‘Book’ button available on top of the home page and:

• Select your preferred seat
• Review your flight details
• Change your flight
• Add an extra bag

Just add your booking reference and family name and proceed to make desired changes to your flight.

For more details, you can visit the link here.

The airline offers a seat selecting option to the travelers so that they can choose their desired seat and enjoy a relaxing journey. There are multiple ways to choose the seats:

• Travelers can choose seat when purchasing flight reservations.
• Seat selection is also possible either by selecting the option of retrieve your booking directly or by logging into your Air New Zealand Account.
• Alternatively, you can also give a call to their contact center for seat selection. You may have to pay service charges for the same.

This service has several benefits, and thus, you will have to pay additional charges for the same. The fee may vary according to the flight type and starts from $5 for the domestic flights.

To know more about the seat selection and price list, visit this page.

Air New Zealand airline welcomes children traveling alone and offers you with a specialized service called Airband™, which enables you to follow and keep track of your kid’s journey. But there are certain rules and restrictions that you need to be aware of before making a reservation for an unaccompanied minor.

• Children between 5 to 11 years of age are eligible to travel alone on selected routes and must have to use Airband.
• Children below 5 years cannot travel alone with the airline and must be accompanied by an adult of 15 years or older (16 years or older for flights to and from Canada).
• Children from 12 to 16 years are allowed to travel alone with Air New Zealand Airlines and can use Airband on their parent’s request.

To avail this service, you will have to pay service charges:

• USD10 for domestic New Zealand flights (NZD30 if booked at the airport).
• USD30 for international flights (USD60 if this service is booked at the airport).

For more information, visit this link.