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About Aeromexico

Aeromexico or Airways of Mexico is the flag carrier based in Colonia Cuauhtémoc, Mexico City. It operates in more than 100 destinations across the globe like London, Copenhagen, Paris, Frankfurt, Santiago, and Sau Paulo just to name a few. The major hub of this airline is Mexico City International Airport which seamlessly connects its travelers to the rest of Latin America along with the major destinations in the U.S., Canada, Europe, and Asia.

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Aeromexico Frequently Asked Questions icon-areo

In case of any flight cancelations or delays of 30 minutes or more, Aeromexico provides:

  • Real-time flight status information via its website at (Flight Status) and through its gate agents and flight crew.
  • Status about cancelations when the event is known at least three hours before the scheduled departure if you provide them with your contact number and e-mail address in your reservation.

For tracking the flight status on your own, visit the official website of Aeromexico, select the Flight Status option, and fill in the required details.

To know about the latest updates of flight departure, arrival, status, etc. on the go, download the Aeromexico App on your mobile device.

Due to multiple levels of security at the airports, printing mobile boarding pass in advance saves a lot of time. When traveling with Aeromexico, you can get your boarding passes printed in three ways:

  1. Web Check-in

Do web check-in from anywhere using an internet connection to receive your boarding pass online.

  1. Mobile Check-in

Download the Aeromexico App on your mobile or tablet, do mobile check-in and have your boarding pass sent directly to your device. It is faster and easier.

  1. Check-in Kiosks

Head to the automated kiosks at the airport to get your boarding pass for your domestic or international flights.

Please make sure you adhere to the check-in timelines to avoid any hassles at the airport. For international flights, check-in at the kiosks is available between 24-48 hours before the scheduled departure and for flights within Mexico, it is available up to two hours before the flight departure.

If your baggage limit exceeds the regular allowance, you will need to pay a fee which will be based on your flight route. To know about the additional baggage fee for various destinations, click here.

To check the baggage allowance limit for your route, you need to select the flight route from the dropdown menu option under Baggage Allowance available here.

Baggage Allowance

Select your route to find out your exact baggage limit based on its size and dimensions.

Special Baggage Policy:

Aeromexico restricts you from carrying certain items onboard.

  • Human ashes can be transported in checked baggage or carry-on bag. Click here to get information on requirements if carrying human or animal ashes onboard.
  • Carrying electronic cigarettes, cigars or pipes is prohibited on board aircraft at all times. It is suggested to pack them in your carry-on bag to avoid damage and/or accidental activation.
  • Recharging devices and/or batteries are not allowed on the aircraft.
  • Each passenger is allowed to carry one musical instrument on board as a "carry-on" item, provided it does not exceed the maximum linear surface area (length + width + height) 45 inches. It is subject to space restrictions. You can substitute, at no additional fee, one musical instrument instead of 1 carry-on or checked bag, so long as they do not exceed dimensions established.
  • If carrying sporting goods such as bike and equipment for surfing, scuba diving, hunting, etc., there is a fee that you will need to pay based on your domestic or international route. Know about the fare in detail by clicking here.

Additional Baggage Policy:

Club Premier, Aeromexico American Express, and Santander Aeromexico Infinite Cardholders enjoy additional baggage allowances based on different flight routes. Read more about our baggage policies of Club Premier/Aeromexico Cardholders.

As per the cancelation policy of the airline, you can cancel your scheduled Aeromexico flight. However, any cancelation is subject to the fare rules and terms and conditions applicable when you book a flight or buy a ticket. On all Aeromexico flights departing to or from the United States, you are allowed 24 hours to decide whether you want to keep your reservation or make changes to your flight. This rule is applicable only when your original reservation is made one week or more before the flight’s scheduled departure date. Please note any changes or cancelations may incur additional costs including taxes, penalties, etc.


If you want to cancel your reservation, you can call the call center of Aeromexico.

For any assistance before or during your trip, call the airline’s toll-free number 1-800-237-6639.

You can cancel your reservation or flight tickets with Aeromexico in the following ways:

  • Visit the official website of Aeromexico
  • Sign in to your account by entering the details-reservation or ticket number and last name
  • Find your reservation
  • Select the ‘Cancel Flight’ option to cancel your booking

If you are unable to cancel your flight, please call the Call Center of Aeromexico.

Once you have purchased a ticket from the Aeromexico website, you can make changes to or cancel your booking.

If you need any assistance regarding your flight bookings, you call on the below-mentioned number:

US and Canada General number: 1-800-237-6639.

To know about the booking and ticketing policies of Aeromexico in detail, click here.

Yes, the tickets are refundable. Aeromexico’s Refund Department will process an eligible refund to the original form of payment within 7 days for all credit/debit cards and within 20 days in case of any other payment mode. This is applicable from the date of receiving the refund request. But it may take several business days to post the credit into your account depending on your card-issuing bank. You will be able to see the refund on your statement based on your billing cycle.

Please note that any requests for refunds may be submitted to any Aeromexico ticketing location or your travel agent.

For more details, please refer to this link.

With Aeromexico, you can do check-in in three ways- Web check-in on your computer, mobile check-in on your smartphone or tablet using the App of Aeromexico, and through the check-in kiosks at the airport.

Please make sure you adhere to the check-in timelines to avoid any hassles at the airport. For international flights, check-in at the kiosks is available between 24-48 hours before the scheduled departure and for flights within Mexico, it is available up to two hours before the flight departure.

For detailed information and Terms and Conditions on check-in, please click here.

Yes, you can easily check-in to your Aeromexico flights online. All you need is a smooth internet connection. You can do online/web check-in either on the official website of Aeromexico or by installing its app on your smartphone. You will receive your boarding pass online and will help you save time at the airport.

For flights within Mexico, web check-in is available up to 48 hours before the departure. And for international destinations, it is available up to 24 hours prior to departure.

For detailed information and Terms and Conditions on check-in, please click here.

If you are checking your bags, then it is advised to check in at least 90 minutes before your flight's scheduled departure time. And if you are not checking any bags, then you must check in at least 60 minutes before your flight's scheduled departure time.

The Aeromexico Vacations product is not available anymore (effective October 1, 2017.)

Yes, Aeromexico does have an app which lets you manage every aspect of your trip and makes your travel so much easier. Integrated with new features, this app can be used to access your flight bookings, do online check-in, select your preferred seat, add baggage, make changes to your flight or seats and everything related to your trip.

You can download the app from the App Store for your Apple devices and Google Play Store for Android devices.

More information about the app and its features is listed here.

Managing bookings with Aeromexico is very simple. Just visit the ‘Manage your trips’ section on the airline’s website, sign-in to your account to access, view, change, modify, and cancel your flight bookings.

You can either log in with your Club Premier account number and password or enter your reservation number with the last name to view the bookings.

To learn more about Manage My Bookings, click here.

Aeromexico’s Clase Premier Business Class is all about more space and legroom, widest seats, premium dining experience, and other exclusive onboard facilities. If you want to book a seat in the Business Class, you can do it in two ways. 

Visit the official website of Aeromexico, go to Book Flights option, fill in the details to find the available flights for your destination, and choose Clase Premier when booking your flight.

Another way is to upgrade to Business Class by choosing the option ‘Upgrade’ and filling out a form on the Aeromexico website to submit a bid.

There are two more ways to book the Clase Premier Business Class.

For more information on seats and cabins, please click here.

Aeromexico allows you to travel with your pets on the flight with a duration of six hours or less. However, there are some restrictions related to the transportation of your pet.

  • Up to six pets are allowed onboard, depending on the aircraft.
  • Only one pet in-cabin allowed per passenger.
  • Pets must remain inside their carrier aboard and in Salon Premier.
  • Pet hygiene must be taken care. In case of unacceptable levels of cleanliness, they may be refused onboarding.
  • For pets traveling inside the cabin, there is a fee involved which is based on domestic and international destinations.

To know more about in-cabin pet fee, check-in process, breed restrictions, and other related information, please read here.

To get in touch with the customer care of Aeromexico, please visit this page. Or call on this number +52 (55) 5133 4000 or toll-free 1-800-237-6639 if you need any assistance.

In case you have misplaced or left any of your valuables at the airport or in the flight, please contact the customer support team for further assistance.

To know how to track your lost baggage, click here

To know about the latest news on Aeromexico, new flight routes, etc. you can visit this page on the airline’s website.

Yes, you can make changes to Aeromexico flights but they are subject to the fare rules and terms and conditions applicable at the time of reserving your flight or purchasing your ticket. Some of these rules are associated with the fare family for your ticket, but others may also apply, and therefore changes and cancelations may incur additional costs, including airfare, taxes, fees and penalties.

For further information on cancelation and changes, please refer to this page.

Yes, when you are flying with Aeromexico, you have the option to make changes to your seat as per your preference. Visit the section Manage Your Trip on the airline’s website.

Alternatively, you can make changes to your seat assignment:

  • During Web Check-In: Make your seat changes up to 48-hours before departure with web check-in.
  • Use the App Aeromexico: Make your seat changes from your mobile device and save time at the airport.
  • Over the Phone: Call Aeromexico’s call center. One of the agents will assist you with your seat changes.
  • At the Airport: The airport personnel is there to assist you with any seat change requests you may have after arriving at the airport.

For more information, visit this page.

Aeromexico’s unaccompanied minor service is only available on Aeromexico Group flights, (direct and connecting). All minors traveling unaccompanied must present the respective form identifying them as such.

According to the new policies of an unaccompanied minor, children must be between the age of 5 and 14. Those aged under 5 will not be allowed to travel with the airline. Also, this service is not mandatory for children aged 15 years or older.

To learn about the unaccompanied minor fee and conditions, click here.