There are multiple ways to print your Kuwait Airways boarding pass:  

At the Airport: Reach the airport 90 minutes before the scheduled time of your flight departure and proceed to Kuwait Airways departure lounge ZONE 1. Present your e-receipt to obtain your boarding pass.

Online/Mobile Check-In: This is an extended service provided to you to enable check-in through the web from most of the stations operated by Kuwait Airways.

Once you have filled the necessary details, you will receive a check-in confirmation through e-mail and an e-receipt. Take the printout of your e-receipt to get your boarding pass.

For more information regarding online check-in, visit this link.

Kuwait Airways has a basic baggage policy; however, it varies according to the route and cabin class. Any oversized or overweight baggage combined exceeding the permissible limit will be charged. The charges for excess baggage depend on the region from where you are departing your flight.

Your baggage allowance may also vary according to the region from where you are departing your flight. Please check the exact baggage regulations printed on your ticket before you start packing your bags.

For more detailed information regarding excess baggage charges, please visit this link.

Kuwait Airways has certain rules regarding baggage policy so that you can travel without any hassles. Following are the baggage rules that you should know before packing for your flight:

Free Baggage

Weight Limit

• For Royal Class – 3 baggage pieces, each weighing 32 Kg.
• For First Class – 3 baggage pieces, each weighing 32 Kg.
• For Business Class – 2 baggage pieces, each weighing 32 Kg.
• For Economy Class – 2 baggage pieces, each weighing 23 Kg.

Dimension Limit

• For Royal Class – Length: 110cm, Width: 65cm, Height: 75cm
• For First Class – Length: 110cm, Width: 65cm, Height: 75cm
• For Business Class – Length: 90cm, Width: 65cm, Height: 75cm
• For Economy Class – Length: 90cm, Width: 65cm, Height: 75cm

Baggage allowance varies according to the route and cabin class. In case you are carrying any liquids, aerosols, and gels, it should not exceed the capacity of one hundred milliliters (100ML) each.

For information regarding free baggage rules, please visit this link.

As per the Kuwait Airways cancelation policy, if you make changes in your reservation, you will have to pay certain charges.

All customers traveling to and from the United States can cancel their reservation without a penalty for 24 hours, so as long as they make the reservation at least one week before their flight departure.

During circumstances like flight cancelations and over sales, the airline will refund the fees charged to a passenger for optional services that the passenger was unable to use.

All those tickets are refundable which are issued through Kuwait Airways Website/ Mobile Web/ Mobile app, and are also eligible for an online refund through Manage Booking.

Tickets will not have the option of “Cancelation” under “Manage Booking” if

• Purchased in less than 3 days.
• Issued by KU Sales office/ 171 /Redemption ticket please contact the nearest Kuwait Airways Sales Office.
• Issued through a travel agent.

For more information regarding cancelations and refunds, please visit this link.

There are certain circumstances and even situations when you would like to cancel your flights. However, if you like to make changes in your Kuwait Airways flight tickets, you will have to pay certain charges.

Your tickets will not show Cancel Booking option under Manage Booking if

• You have purchased it in less than 3 days.
• It is issued to you by KU Sales office/ 171 /Redemption ticket please contact the nearest Kuwait Airways Sales Office.
• It is issued to you through a travel agent.

If you are expecting a refund for your canceled ticket, the amount will be as per the purchased ticket fare rules and regulations. To know more about the ticket cancelation, please visit this link.

If you are a passenger who has bought eligible tickets using a credit card in the United States, the airline will provide you necessary refunds within seven business days, when provided with all required refund information. 

Tickets purchased with cash or check will be refunded within 20 business days, only when the airline receives receipts of all your required information.

During circumstances like flight cancelations and over sales, the airline will refund the fees charged to a passenger for optional services that the passenger was unable to use.

You can view the Customer Service Plan, call the reservations department or visit the airline’s website for information on refunds for electronic tickets.

As per the Kuwait Airways booking policy, you can make changes in your tickets. However, you will have to pay certain charges if applicable.

Your tickets are only eligible for online refunds when issued through

• Kuwait Airways Website
• Mobile Web
• Mobile App

Your tickets will not show Cancel Booking option under Manage Booking if 

• You have purchased it in less than 3 days.
• It is issued to you by KU Sales office/ 171 /Redemption ticket please contact the nearest Kuwait Airways Sales Office.
• It is issued to you through a travel agent.

If you are expecting a refund for your canceled ticket, the amount will be as per the purchased ticket fare rules and regulations. 

If you are a passenger who has bought eligible tickets using a credit card in the United States, the airline will provide you necessary refunds within seven business days, when provided with all required refund information. 

Tickets purchased with cash or check will be refunded within 20 business days, only when the airline receives receipts of all your required information.

During circumstances like flight cancelations and over sales, the airline will refund the fees charged to a passenger for optional services that the passenger was unable to use.

You can view the Customer Service Plan, call the reservations department, or visit the airline’s website for information on refunds for electronic tickets.

Yes, Kuwait Airways’ tickets are refundable, but certain conditions apply:

• Refunds when due, will be provided to passengers only within a certain time frame.

• Refunds will not proceed when a passenger does not provide all the necessary information.

• Only those tickets are refundable which are issued through Kuwait Airways website and mobile app and Manage Booking. But as of now, the refund is not allowed for reservations made through mobile web or app. To get detailed information, please visit this link.

• Refund amount will be credited to the same card used for the purchase of the ticket as per the ticket fare rules. Passengers will receive their refund amount within 14 working days from the date of the refund applied.

• If you are a passenger who has bought eligible tickets using a credit card in the United States, the airline will provide you with necessary refunds within seven business days, when provided with all required refund information.

• Tickets purchased with cash or check will be refunded within 20 business days, only when the airline receives receipts of all your required information.

• During circumstances like flight cancelations and over sales, the airlines will refund fees charged to a passenger for optional services that the passenger was unable to use.

All other refund requests apart from those mentioned above should be sent to  

Kuwait State

Kuwait Airways IBE Refund Section

Ph: 00965-24345555/4401 

E-Mail: ibe_refund@kuwaitairways.com

You can view the Customer Service Plan, call the reservations department or visit the airline’s website for information on refunds for electronic tickets.

With Kuwait Airways, you can check-in through Online Check-In and Check-In at the airport.  Online check-in is an extended service provided to passengers so that they can easily check-in through the web from most of the stations operated by Kuwait Airways. 

Online Check-In

You can check-in with the airlines only when you have a valid confirmed e-ticketed booking. And online check-in must be done between 24 and 3 hours before the scheduled departure of your flight. While doing this type of check-in:

• You can view and change seats as per your preference.
• You will receive check-in confirmation on your e-mail.
• You can print e-receipt.

Note:

Online check-in is not possible in cases:

• When a passenger is boarding the flight as an unaccompanied minor.
• When a group of 10 is traveling in a single booking.
• When the traveling passenger has requested for any medical assistance.

 For more information regarding check-in, please visit this link.

Check-In at the Airport:

Reach your destined airport 90 minutes before the scheduled time of your flight departure. Upon reaching, proceed to Kuwait Airways departure lounge ZONE 1. And present your e-receipt to get your boarding pass.

Yes, it’s easy to do the web check-in for your flights. However, it’s only possible when you have a valid confirmed e-ticketed booking. Another thing to keep in mind is that when doing online check-in, it must be done between 24 and 3 hours before departure of your flight. 

To check-in for your flight, you will require:

• Flight Number
• Destination
• Family Name
• Booking confirmation number/reference (PNR)
• Passport information

Following are the things you can do during online check-in:

• View and change seats as per your preference.
• Receive check-in confirmation on your e-mail.
• Print e-receipt.

Note:

Online check-in in a few cases is not possible like:

• When a passenger is boarding the flight as an unaccompanied minor.
• When a group of 10 is traveling in a single booking.

When the traveling passenger has requested for any medical assistance.

With Kuwait Airways, check-in can be performed between 24 and 3 hours before the scheduled departure of your flight. You can check-in with the airlines only when you have a valid confirmed e-ticketed booking. 

Check-In at Kuwait Airport: If you arrive at Kuwait airport without baggage then proceed to the airline’s departure lounge check-in desk at least 90 minutes before the scheduled departure time of your flight.

Check-In at other Airports: If you arrive at other airports, proceed to the check-in desk at least 2 hours before the scheduled departure time of your flight.

For detailed information regarding check-in timings, you can visit this link.

Kuwait Airways offers Kuwait Airways Holidays to its customers so that they can enjoy vacations in some of the world’s most beautiful locations and at best prices. To avail such offers, you have to choose the destination of your choice, and the airlines will guide you on hotels and all local arrangements for your holiday location.

For more information regarding holiday services provided by the airline, please visit this link.

Yes, Kuwait Airways offers a mobile app for both Android and iOS devices. Using this application, you can conveniently:

• Book your flights.

• Check your flight status.

• Manage your flight bookings.

Check-in online.

It’s easy to manage your Kuwait Airways flight bookings. Visit the airline’s official website, click on the Manage Booking option, and fill in the required details such as your last name, booking reference, and the e-ticket number. Click on Submit to fetch the details of your reservations. Make changes if required.

What changes you can make under Manage Booking

You can make changes in your date of travel and add optional services such as meals, seats, purchase insurance, and special requests.

Note: Whenever you make changes in your reservations, you have to pay certain charges for that.

Online Bookings (Kuwait Airways Website, Mobile Web, Mobile App) are eligible for changes through Manage Booking/ My Booking.

If you like to make any changes in your reservation for only one passenger, call 171 or Kuwait Airways Sales Office.

You can know more about reservation changes here.

With Kuwait Airways, you can choose to travel either in its First Class, Economy Class, or Business class tickets. To book a First Class ticket:

• Visit the airline’s official website
• Click on Plan & Book, then go to the Book a Flight option and fill in the required details such as Round Trip, One Way, or Multi-City, Departure/Arrival City, Departure/Arrival Date, Adults, etc.
• Finally click on Find Flights

How to Upgrade to First Class

If you like to upgrade your seats from Economy Class to First Class, you need to contact a KAC sales office or KAC Sales Counter at the airport.

To know more visit this link.

Kuwait Airways allows you to travel with your pets. However, certain policies apply to the carriage of pets. 

• Pets are not allowed in the passenger cabin.
• Pets need to be carried in a pet carrier and will travel in cargo as checked baggage.
• Passengers traveling with pets need to pay at the airport during the check-in process.
• Passengers should carry their pet’s relevant documents like a valid Health Certificate, Vaccination Certificates, and Entry Permits.
• Passengers traveling to and from the United States are allowed to carry Service Dogs and Emotional Support Dogs in the aircraft cabin free of charge.
• If carrying more than one pet, then there should be a different pet container for both the pets.

Note: In case if your pet’s weight and dimension, including its pet cage, exceeds the baggage allowance (Pet Container weight: not more than72 Kgs and oversize Pet Container not exceeding the permissible dimensions), you will be charged for that.

Overweight charges

• 24-32kg: Overweight charges
• 33-41kg: Overweight charges (Paid twice)
• 42-50kg: Overweight charges (Paid thrice)
• 51-72kg: Overweight charges (Paid four times)

For more information regarding the airline’s pet policy, please visit this link.

For any query related to your flight, you can contact Kuwait Airways Customer Relations:

Phone No: 00965-24345555 Extension 4428/2415/6903/3600/2183/3713

Note: On Sundays and Thursdays call in between 0730 – 1430 hours

You can also reach Kuwait Airways Customer Relations through:

Email: customer-relations@kuwaitairways.com

To get related information, you can also contact Kuwait Airways Stations located

For your lost or damaged baggage, you will have to report it to Kuwait Airways baggage claim counter before you leave the airport customs. For more information, you can visit this link.

If your baggage is mishandled or delayed at the airport, the airline will do all possible things and put efforts to trace and return your items.

Once your baggage is received, the airline will arrange a convenient time for its delivery.

To know more about how you can find your delayed or mishandled baggage, please visit this link.

To get the latest news and updates about Kuwait Airways, please visit the airline’s official website and click on KAC News in Media and KAC News in Alburaq.

Yes, you can make changes, but you will have to pay a certain amount each time you make changes to your flights. Following are the things that you can change/buy with Kuwait Airways:

1. Date
2. Optional Services like

• Meals
• Seats
• Purchase Insurance
• Special Requests

Online Reservations (Kuwait Airways Website, Mobile Web, Mobile App) are eligible for changes through Manage Booking/ My Booking.

If you like to make any changes in booking for only one passenger, call 171 or Kuwait Airways Sales Office.

You can know more about booking changes by clicking here.

Yes, Kuwait Airways allows you to make changes to your seat assignment. However, the number of times you make changes, you will have to pay charges for that.

Kuwait Airways unaccompanied minor policy ensures your child travels with utmost comfort and safety. However, there are certain rules that you need to know before booking an unaccompanied minor.

• Unaccompanied minors between the age group of 6-12 and young flyers aged between 12-16 are not charged for this service.
• Children between the age group of 4-5 traveling alone must be escorted by cabin attendants. Charges for this service is 50% of the normal adult fare.

The special services unit of the airline will:

1. Travel along with the minors from immigration to the departure gates.
2. Receive the unaccompanied traveling minors from adult relatives.
3. Alert staff at the destined airport to take appropriate measures to receive young passengers.
4. Make sure that your minor traveler is received by cabin chief, who will take care of them throughout their journey.

For more information regarding unaccompanied minor policy, you can visit this link.